RVRadu Voicu
@raduvoicu
Seasoned IT leader driving resilient, cost-efficient infrastructure and ServiceNow-driven ITOM.
NetherlandsWhat I'm looking for
I am a seasoned IT leader with 21 years of experience delivering resilient, cost-efficient IT operations, infrastructure management, and service delivery across Europe. I have led regional and global initiatives, managed cross-functional teams, and executed multimillion-euro projects with a strong focus on operational excellence.
My recent roles include Senior Technical Demand Manager and Head of Regional IT Infrastructure and Operations, where I reduced costs, improved system reliability, and led major ServiceNow ITOM and CMDB onboarding efforts spanning thousands of servers and dozens of datacenters. I combine vendor and contract negotiation expertise with hands-on technical leadership in cloud, cybersecurity, and monitoring tools.
I am pragmatic, delivery-focused, and committed to continuous improvement—introducing agile practices, optimizing cloud spend, and implementing ITIL/ITSM processes to improve performance, security posture, and business alignment.
Experience
Work history, roles, and key accomplishments
Senior Technical Demand Manager
Odido
Oct 2022 - Present (3 years)
Oversee strategic IT transformation projects and supplier management to improve service delivery and operational efficiency, negotiated vendor contracts to reduce IT service costs by 15% and introduced automated ITOM discovery for ServiceNow.
Head of Regional IT Infrastructure
Allianz Benelux
Jul 2019 - Sep 2022 (3 years 2 months)
Led IT operations and digital transformation across the Benelux region, improving infrastructure resilience and security, reducing hardware costs by 20% and increasing system performance by 30% through cloud and infrastructure migrations.
Freelance Chief Technology Officer
Telecom Data Consulting
May 2008 - Jun 2019 (11 years 1 month)
Directed IT strategy and secure datacenter/cloud architectures for clients, orchestrated cybersecurity initiatives reducing risk exposure by 30%, and maintained 99.98% system uptime across 24/7 operations.
Regional IT Manager & InfoSec Officer
Allianz Romania
Jul 2004 - Jun 2019 (14 years 11 months)
Managed IT operations across 52 sites for 1,000+ users, implemented ServiceNow and ArcSight SIEM to improve incident detection by 40%, and developed ISO27001-aligned disaster recovery and cybersecurity frameworks.
Education
Degrees, certifications, and relevant coursework
PPPetroleum-Gas University of Ploiești
Undergraduate, Mechanical Engineering
Undergraduate studies in Mechanical Engineering at the Petroleum-Gas University of Ploiești.
EUEdinburgh Napier University
Certificate (Microcredits), Cryptography and Blockchain
Completed Trust4Future professional microcredential training on Cryptography, Blockchain and Quantum privacy.
DTDelft University of Technology
Certificate (Microcredits), Cybersecurity for Managers
Completed the 'Cybersecurity for Managers and Executives: Taking the Lead' executive microcredential training.
AAAmazon Web Services (AWS)
Professional Training, Cloud Computing
Completed AWS Cloud Practitioner Essentials training covering foundational AWS cloud concepts.
AXAXELOS
Professional Training, IT Service Management
Completed ITIL v4 professional training covering IT service management practices.
AXAXELOS
Professional Training, Project Management
Completed PRINCE2 professional training covering project management methodology and practices.
MIMicrosoft
Professional Training, Cloud Security
Completed Azure foundational training and pursued Azure Security Engineer Associate certification tracks.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
Skills
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