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J Jackson

@jjackson1

Remote customer support professional with virtual assistant experience, coordinating travel bookings and supporting clients worldwide.

United States

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What I'm looking for

I’m seeking a remote customer support role, with particular interest in email and chat support. I also bring experience in executive assistance, CRM administration, and travel booking coordination.

I’ve supported travelers, real estate clients, content creators, and international learners in remote contract work. In customer-facing roles, I’ve handled client follow-up, records, scheduling, and clear explanations of next steps.

As a Virtual Assistant for Creators, Podcasts & Independent Artists, I managed email and calendar workflows using Google Workspace and Calendly, supported podcast coordination, and prepared promotional materials. In travel assistance, I helped coordinate vacation, hotel, and rental-car bookings and organized itineraries in Travefy.

Experience

Work history, roles, and key accomplishments

Current

Travel Booking & Virtual Travel Assistant

Current

Independent

Jan 2022 - Present (4 years 10 months)

Assisted clients with vacation planning and hotel and rental-car booking coordination, communicating travel options and details. Used Travefy to organize itineraries and client preferences.

Travefy Travel Booking Itinerary Management Client Communication

Current

Virtual Assistant - Creators, Podcasts & Independent Artists

Current

Independent

Jan 2017 - Present (9 years 10 months)

Managed client email and calendar workflows using Google Workspace and Calendly, supporting organized communication and scheduling. Supported podcast coordination and repurposed content for social media.

Google Workspace Calendly Email Management Calendar Management Content Repurposing Research

Current

Online ESL / Conversational English Instructor

Current

Remote Platforms

Jan 2017 - Present (9 years 10 months)

Delivered individualized conversational English lessons to international adult learners, adapting explanations to their goals and understanding. Coordinated lesson schedules and student communication.

ESL Instruction Lesson Planning Cross Cultural Communication Scheduling

Real Estate Virtual Assistant

Independent

Jan 2018 - Dec 2022 (4 years 11 months)

Communicated with prospective property sellers on behalf of investors, gathered property information, and documented lead details. Maintained seller contact records and coordinated follow-up outreach.

Podio CRM Lead Management Client Communication Follow up Data Entry