Rasheeda Felder

I am a customer service and healthcare support professional with over five years of experience managing high-volume inbound and outbound calls and patient inquiries. I specialize in EMR documentation, accurate medical records management, and strict HIPAA compliance.

In clinical and outpatient settings I have served as a phlebotomist, patient services representative, and patient care technician, delivering professional, patient-focused service while maintaining confidentiality. My roles at Penn Medicine, Fresenius Kidney Care, and LabCorp demonstrate consistent performance in fast-paced environments.

I hold diplomas in Surgical Technology and Medical Billing & Coding and certifications including BLS and OSHA, which support both clinical tasks and administrative responsibilities. I am proficient in EMR/EHR systems, Microsoft Word, Excel, Outlook, and data entry systems.

I seek remote or on-site customer service and healthcare support roles where I can apply strong documentation skills, improve patient communication workflows, and contribute to accurate, compliant medical records management.