Open to opportunities

Audriana Duncan

@audrianaduncan

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Compassionate medical assistant with expertise in patient care and support.

United States

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What I'm looking for

I am looking for a remote medical position that fosters growth and utilizes my healthcare skills.

I am a dedicated medical professional with extensive experience in patient support and healthcare services. My journey began with a diploma in Medical Assisting from Everest College, where I was honored to be on the Dean's List and President's List. Since then, I have honed my skills in various roles, including as a Patient Support Specialist at Optum and a Medical Assistant at North Texas Heart Center.

Throughout my career, I have successfully assisted over 40 customers daily, providing them with effective solutions while maintaining a strong focus on customer retention. My experience includes managing appointments, performing EKGs, and ensuring accurate medical records. I pride myself on my ability to communicate effectively with patients and healthcare providers, ensuring a seamless experience for all involved.

I am now seeking a work-from-home medical position that allows me to leverage my skills in a healthcare setting. I am eager to contribute to a facility that values growth and offers opportunities for professional development.

Experience

Work history, roles, and key accomplishments

Patient Support Specialist

Optum

Jun 2023 - Mar 2025 (1 year 9 months)

Assisted over 40 customers daily, providing effective solutions while maintaining a polite demeanor and utilizing active listening to ensure customer retention. Maintained strong service knowledge to better assist customers with concerns, questions, and general education.

Customer Support Lasso Curo Referrals

Medical Assistant

North Texas Heart Center

Nov 2021 - Dec 2022 (1 year 1 month)

Took patient vitals, reviewed medications, and performed EKGs. Responsible for timely prior authorizations and contacting doctor's offices for medical records and lab results.

Medical Records Patient Care Electronic Health Records

Phlebotomist/Lab Assistant

Rheumatology Associates

Apr 2016 - Apr 2020 (4 years)

Performed front desk duties including check-in/out and scheduling appointments. Conducted back-office duties such as drawing blood, processing samples, and in-house testing.

Phlebotomy Scheduling Medical Records In House Testing

Education

Degrees, certifications, and relevant coursework

Everest College

Diploma, Medical Assistant

Completed a comprehensive program in Medical Assisting, gaining essential skills for healthcare settings. Focused on patient care, administrative tasks, and clinical procedures.