Ahmed Heikal

Spearheaded company restructuring and executive onboarding, established departmental KPIs and performance benchmarks that reduced SLA breaches by 18% and cut Time-to-Fill by 27%.

Introduced OKR planning and cross-border 360° evaluations, led succession planning and implemented Egypt salary scale and computerized social insurance achieving full regulatory compliance.

Promoted to HR Section Head after leading recruitment during 13% staff growth, chaired People & Culture committee and improved recruitment efficiency by 73% via ATS optimization.

Led a 3-month recruitment project managing two junior recruiters and delivered full-cycle hiring and onboarding for four key roles within 60 days ahead of schedule.

Automated attendance processing reducing time by 42%, computerized misconduct records to improve decision-making, and enhanced performance appraisal with quarterly improvement tracking.

Engineered recruitment and candidate filtering processes and performed job analyses to define organizational structure and functional needs.

Automated contract creation and letter-generation workflows, reducing processing times by 44% and 75% respectively, and implemented an interdepartmental recruitment framework and recognition program.

Led full 360° recruitment lifecycle, developed orientation and training plans, and established job descriptions, KPIs and structured benefits to improve engagement and performance tracking.

Managed candidate screening, new-hire orientation, employee records and supported training needs analysis while integrating HR data into Oracle HR systems.

Screened CVs, coordinated interviews and conducted first-round interviews while providing technical support for LACIE products to improve customer satisfaction.

Handled customer complaints and inquiries, delivering prompt resolutions and maintaining high service standards.

Completed a Professional Coaching Certification program in 2020.

Completed a Human Resources diploma program from October 2010 to December 2012.

Awarded a Bachelor of Applied Science in Computer Science, completed from 2004 to 2009.

Completed multiple PMI courses including Product Management First Steps, Building a Product Roadmap, and Product Management: Launching Your Product.

Completed SHRM courses such as Hiring and Developing Your Future Workforce, Employer Branding to Attract Talent, and Generative AI in HR.

Completed HRCI courses including Running Company Onboarding, Pay Strategy, Performance-Based Hiring, Strategic Workforce Planning, and Technical Recruiting.

Earned a Master of Business Administration with a major in Strategic Management between 2015 and 2020.