Dima Shafiq

Maintained accurate case documentation and operational information during emergency-response assignments. Supported EMIS data management and prepared volunteer orientation materials.

Maintained confidential client records and program documentation in iCare and other electronic systems. Coordinated appointments, referrals, and follow-up communications with clients, instructors, and program staff.

Managed front-office operations for a K-8 private school, serving as primary point of contact for students, parents, staff, and visitors. Coordinated student registration and maintained confidential records in SchoolSense.

Managed administrative operations for the organization's Training Centre, coordinating professional education programs, workshops, and day-to-day activities. Prepared and formatted reports, correspondence, and presentations.

Managed and updated the organization's website and digital communications, ensuring corporate information remained accurate and current. Coordinated digital communications supporting conferences and business-development activities.

Prepared professional presentations, reports, and proposal materials while coordinating information with management and external partners. Edited and quality-checked documents for accuracy and professional appearance.

Managed daily site-office operations including equipment, supplies, records, and administrative support. Coordinated travel and logistics for visiting engineers and maintained expense records in Excel.

Established and coordinated administrative procedures, scheduling, and records for the organization's professional Training Centre. Coordinated workshops and seminars including scheduling, correspondence, and participant communications.

Bachelor of Arts degree from the University of Alberta.

Completed 35 hours of project management training.

Completed 120 hours of certified digital marketing and social media practitioner training.