Fazila User

Trained in over 10 different offices across 3 organ groups to complete a variety of administrative tasks assigned by physicians and coordinators, and support patients in an outpatient setting. Monitored statuses of referrals and utilized Outlook for scheduling reminders and communication with staff and patients.

Tutored elementary students in reading and writing using guided lesson plans. Utilized strategies to improve students' reading comprehension, including vocabulary exercises and timed reading analysis.

Informed new and existing patients on services and products offered at the clinic. Scheduled patients and updated patient records using Jane scheduling software, while also maintaining clinic inventory and cleanliness.

Used Epic EMR to schedule appointments and communicate with care teams. Maintained and updated care provider schedules using Outlook, and responded to patient questions and concerns.

Utilized Epic EMR for scheduling appointments and transcribing orders, working independently and collaboratively with the care team. Managed voicemails, phone calls, and updated doctors' schedules using Outlook.

Used communication strategies to aid in the interaction of those with Aphasia and facilitated discussions and activities for groups. Created meaningful connections with individuals living with communication disabilities.

Used Jane practice management software to schedule and book patient appointments and update charts. Submitted medical billing claims for various portals and contacted WSIB and insurance companies.

Performed compliance checks on travelers in quarantine and directed them to appropriate testing facilities. Discussed current and upcoming changes to travel allowances and restrictions for incoming travelers.

Participated in planning and discussing events for LGBTQ & POC youth. Engaged in education and discussion of safe sexual health practices.

Created meaningful connections with customers to encourage their return and worked collaboratively and independently to meet store targets. Advised customers of seasonal promotions and upsold products.

Currently pursuing a College Diploma in Practical Nursing. The program focuses on developing essential nursing skills and knowledge for patient care.

Completed a College Diploma in Office Administration Health Services. Gained proficiency in administrative tasks relevant to healthcare settings.

Obtained an Ontario Secondary School Diploma. Completed all requirements for high school graduation.