rashad barrett

Provided technical support and troubleshooting for enterprise customer environments, resolving incidents involving communications systems, network connectivity, endpoints, applications, and infrastructure dependencies. Analyzed logs, traces, system status, configuration data, and network behavior to isolate technical issues and determine appropriate resolution or escalation paths.

Delivered Tier II managed-services support for enterprise customers in a high-volume technical support environment. Resolved user and system issues involving connectivity, communications applications, endpoints, access, configuration, and network-related services.

Supported enterprise users with hardware, software, Windows, Microsoft Office, connectivity, access, and business-application issues. Diagnosed problems remotely and in person, documented incidents, restored user productivity, and escalated infrastructure issues appropriately.

Provided desktop and technical support for business users across enterprise environments. Troubleshot workstation, application, network-connectivity, peripheral, and user-access issues while maintaining clear service documentation.

Worked in a structured, mission-focused environment requiring accountability, teamwork, adaptability, and adherence to established procedures.

Cisco Certified Network Associate (CCNA) certification.

Bachelor of Arts in History from the University of North Carolina at Greensboro.