Joseph Marple
@josephmarple
Tier II IT support technician specializing in network troubleshooting and Office 365/Entra support.
United StatesWhat I'm looking for
I bring 6 years of combined experience across technology sales, hardware support, network operations, and desktop support. I’m focused on troubleshooting both user-facing and network-based issues, with a strong habit of quickly triaging and driving resolutions.
In my current Helpdesk Support Technician II role, I provide immediate triage for client networks, domains, servers, and phone systems. I support hosted services including Active Directory, DHCP/DNS, network shares, Exchange, and NVR, and I’ve worked across AAD, on-prem AD, and hybrid Azure/on-prem and workgroup implementations.
Previously, as an IT Operations Technician II, I supported end-users via calls, email, and ticketing—handling account lockouts, software troubleshooting/installation (including SCCM deployments), and MFA registration through Microsoft Entra ID. Earlier, as a Tier II Technical Analyst at a broadband/VPN provider, I configured and troubleshot AT&T VPN gateways and delivered SLA-based lifecycle support using over-the-phone Layer 1 when needed.
Experience
Work history, roles, and key accomplishments
Helpdesk Support Technician II
Proton Technologies
Apr 2024 - Present (2 years 3 months)
Provided Tier II helpdesk triage for client networks, domains, servers, and phone systems. Supported services including Active Directory, DHCP/DNS, network shares, Exchange, and NVR, using implementations such as AAD and hybrid Azure/on-prem AD.
IT Operations Technician II
Cherokee Nation Businesses
Dec 2021 - Apr 2024 (2 years 4 months)
Assisted end users with device and account issues via call, email, or ticketing, escalating unresolved items to specialized teams. Handled account lockouts, software troubleshooting/installation (SCCM deployments and manual installs), MFA registration via Microsoft Entra ID, and connectivity to domains/internal resources.
Tier II Technical Analyst
Diversified Businesses Resources
Feb 2019 - Dec 2021 (2 years 10 months)
Configured and troubleshot AT&T VPN gateways and VPN tunnel/broadband connectivity for enterprise customers. Managed Tier 2 lifecycle support across calls, emails, voicemails, vendor meetings, and tickets according to SLA, including over-the-phone Layer 1 support for chronic connectivity issues.
Education
Degrees, certifications, and relevant coursework
Caney Valley High School
High School Diploma
Earned a High School Diploma from Caney Valley High School in Ramona, Oklahoma.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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