Looking for a job

Marc Ortiz

@marcortiz

Message

My name is Marc and I am a highly motivated person.

United States

Message

What I'm looking for

I am looking for a position in as a tier two technician or as a system administrator.

Attentive to detail and task-oriented individual. Excellent customer service skills gained from working in professional, fast paced environments. I am looking to advance my career in the I.T. field and to continuously further my knowledge.

Experience

Network and Satellite Technician

Tsymmetry

Jun 2019 - Feb 2023 (3 years 8 months)

T-Symmetry International Narcotics & Law Enforcement INL/A  US Embassy Airwing Peru
Provide technical support to INLA Peru, AAR Peru, and National Police; maintain service level agreements (SLAs) required by DOS. Perform installations and cutovers of network components and coordinate requirements with users that impact the user experience on the network. Troubleshoot Aviation Programs,

Networking

Global Service Desk Technician

Tsymmetry

Nov 2017 - May 2019 (1 year 6 months)

Provided technical assistance and support over the phone and email by serving as customers’ first point of contact. Identified and resolved technical problems by researching answers and guiding clients through corrective steps while answering clients' queries, concerns, and problems. Supported various program initiatives, operations, and projects.

User Experience Customer Support Customer Experience

Information Technology Specialist

US Army

Aug 2014 - Nov 2018 (4 years 3 months)

Deployed, operated, maintained, and repaired strategic and tactical multi-channel satellite communications. Installed, operated, and maintained computer systems and local area networks (LAN). Oversaw all aspects of network administration (NA) by installing, configuring, and maintaining network equipment within the LAN.

Support Special Projects