At AT&T Technical Services Company, Inc., I support local users in Norfolk and remote users at seven sites. I refresh, image, and deploy laptops and desktops, and maintain user accounts and computer objects in Active Directory, Intune, and Entra.
I troubleshoot LAN, VPN, and Wi-Fi issues, and support users remotely with Bomgar and Teams. Recent projects included VoIP phone system upgrades, router and switch refreshes, and a server migration and data shares to the cloud.
At NETWORKING TECHNOLOGIES + SUPPORT, INC., I worked as a Systems Engineer and Systems Administrator, installing and troubleshooting hardware, software, and networks while providing help desk support. Projects included upgrading a 2003 domain to 2016, adding more than 200 computers from eight locations to the domain, and deploying 50 workstations for a new call center.
Earlier, at MARTIN GROUP, DRIVEN BY PEOPLE, I worked in systems administration and technical support. I administered a 3CX VoIP phone system that reduced phone expenses by 90%, and upgraded ERP servers to Microsoft Hyper-V, reducing the number of physical servers needed by 40%.
