Gary Pitman
@garypitman
Service desk analyst with enterprise network support experience restoring connectivity, access, and VPN services.
United StatesWhat I'm looking for
At Consolidated Communications, I troubleshot enterprise user and application connectivity, authentication, VPN, DNS, and access issues to restore business services. I managed SLA-driven incidents and documented diagnostics, customer impact, resolutions, and escalations for support-team handoffs.
Across remote support roles at E-Pharma Solutions and Wipro Technologies, I helped users resolve desktop, printer, authentication, VPN, and network-access issues. I also supported Windows and VMware environments at ASM International and monitored network and server availability at Philadelphia Gas Works.
Experience
Work history, roles, and key accomplishments
Network / Firewall Engineer
Consolidated Communications
Apr 2022 - Feb 2026 (3 years 10 months)
Troubleshot enterprise user and application connectivity, authentication, VPN, DNS, and access issues to restore business services. Managed SLA-driven incidents and collaborated with end users, systems administrators, vendors, and network teams.
Firewall Engineer
Brillo
Dec 2021 - Mar 2022 (3 months)
Provided Tier 2 support for access and connectivity incidents, escalating complex cases with documented findings. Performed health checks, backups, maintenance, and change validation; created support documentation and trained colleagues.
Remote System Support Engineer
E-Pharma Solutions
Sep 2020 - Oct 2021 (1 year 1 month)
Supported remote users with desktop, laptop, printer, server, authentication, and network-access issues across distributed sites. Documented user incidents, communicated troubleshooting progress, and coordinated escalations and service restoration.
Provided remote Tier 2 troubleshooting for VPN, access, NAT, and network connectivity incidents. Monitored services, maintained incident records, and supported change verification and restoration.
Resolved user connectivity, wireless, VPN, and endpoint issues; escalated complex incidents and coached junior technicians.
VoIP Technician
Momentum Worldwide
Oct 2014 - Nov 2016 (2 years 1 month)
Supported VoIP users and service incidents, including after-hours troubleshooting, ticket documentation, and handoffs.
System Administrator
ASM International
Feb 2012 - Aug 2016 (4 years 6 months)
Supported Windows/server and VMware environments, backups, and user-facing incidents; restored services and investigated repeat failures.
Supported escalated user and infrastructure incidents, including wireless, domain controller, and switch issues.
NOC Technician
Philadelphia Gas Works
Jan 2005 - Dec 2010 (5 years 11 months)
Monitored network and server availability, responded to incidents, and coordinated escalation and service restoration.
Education
Degrees, certifications, and relevant coursework
Peirce College
Enterprise Networking, Enterprise Networking
Studied enterprise networking, including Cisco CCNA, CompTIA Network+, Security+, A+, wireless, Palo Alto NGFW, routing, and security policies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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