Open to opportunities

Veronica Blair

@veronicablair

Message

Senior collections specialist with 10 years' experience in high-volume debt recovery and CRM excellence.

Jamaica

Message

What I'm looking for

I seek a remote role focused on revenue recovery and dispute resolution, within a collaborative, compliance-driven team that values measurable outcomes and growth.

I am a performance-driven senior collections specialist with a decade of experience in high-volume call centers, debt collections, and healthcare administration. I combine empathy with precision to resolve complex billing disputes and negotiate sensitive financial agreements.

Throughout my career I consistently managed large daily interaction volumes—handling 30–80 contacts per day—while maintaining strong outcomes such as a 90% appointment confirmation rate and 98% CSAT in prior roles.

I am expert in CRM hygiene and tooling, including Salesforce and HubSpot, and proficient with Excel (VLOOKUPs), Google Workspace, Zoom, Slack and other remote collaboration platforms. I prioritize data privacy and HIPAA-compliant processes when managing sensitive records.

I deliver measurable recovery and retention improvements through disciplined documentation, escalation management, and targeted outreach campaigns, frequently exceeding weekly recovery targets and resolving high-priority issues without supervisor intervention.

Experience

Work history, roles, and key accomplishments

Senior Collections Specialist

Phoenix Lead

Jan 2025 - Jan 2026 (1 year)

Streamlined inbound/outbound collections workflows handling 30–70 calls daily with 100% CRM documentation accuracy and resolved 95% of high-priority escalations without supervisory intervention.

HubSpot Escalation Management Appointment Setting Remote Collaboration Data Privacy

Collections Representative

Segoso Caribbean

Jan 2024 - Jan 2025 (1 year)

Negotiated payment arrangements for 50+ delinquent accounts daily, exceeding weekly recovery targets by 15% while maintaining 100% compliance with financial privacy regulations.

Negotiation Debt Recovery Account Reconciliation Data Integrity Financial Compliance CRM Management Remote Work

Collections Agent

Alternative Dispute Resolution Services

Jan 2023 - Dec 2023 (11 months)

Recovered delinquent revenue via targeted email and phone campaigns and resolved 95% of billing disputes on first contact by offering policy-compliant payment solutions.

Dispute Resolution Compliance Customer Retention

Customer Service Rep

AtPoint Center

Jan 2021 - Jan 2023 (2 years)

Managed 60+ omnichannel inquiries daily with a 98% CSAT, identified upsell opportunities contributing to a 10% monthly sales increase, and communicated policy updates clearly to clients.

CSAT Upselling Customer Service CRM Hygiene Remote Collaboration Sales Support

Customer Service Representative

Collective Solution Global

Feb 2018 - Dec 2020 (2 years 10 months)

Maintained 100% CRM hygiene by logging detailed interaction transcripts and achieved high first-call resolution by proactively identifying root causes of customer issues.

CRM Management Call Resolution Customer Support Data Entry Root Cause Analysis Documentation Remote Operations Time Management

Medical Assistant

Orchard Clinic

Jan 2016 - Jan 2018 (2 years)

Managed sensitive patient records and vitals ensuring confidentiality and audit compliance, and optimized room turnover to increase daily patient volume by 20%.

Vitals Collection Clinic Operations Room Turnover Optimization Data Privacy Administrative Support Patient Care