RH

Open to opportunities

Ranya El hag

@ranyaelhag

CIPD-qualified HR professional delivering compliant employee relations, recruitment coordination, and HR system support.

What I'm looking for

I’m looking to contribute to a progressive, people-focused HR team where I can deliver compliant HR support, strengthen recruitment coordination, and improve HR systems and reporting with clear communication.

I’m a CIPD-qualified HR professional with experience across HR administration, compliance, and systems support. I’m highly organised and detail-oriented, and I bring strong skills in employee relations, recruitment coordination, data management, and HR systems (CRM/HRIS).

In HR roles, I respond to and manage day-to-day HR queries, support line managers with HR policies and best practices, and help drive the employee lifecycle—from drafting job descriptions and screening candidates to preparing offer documentation. I also manage employee relations activity including grievances, disciplinary hearings, and redundancy consultations, with accurate minute-taking and record-keeping.

I take pride in data accuracy and compliance. I maintain and update employee records to ensure GDPR and confidentiality requirements are met, prepare HR documentation, support onboarding and induction, and contribute to HR reporting and analytics (turnover, absence, and recruitment metrics) while supporting HR projects such as employee engagement and wellbeing programmes.

Experience

Work history, roles, and key accomplishments

CL

Current

Contact Centre Support Advisor

Current

Case UK Ltd

Aug 2023 - Present (2 years 9 months)

Reviewed uploaded participant plans for accuracy and completeness prior to distribution, maintaining daily and weekly performance trackers. Monitored plan approvals, managed rejections and corrections, and supported participant queries using CRM workflows and dashboard data validation.

HR & Administration Compliance Monitoring CRM Case Management Data Validation Performance Tracking Dashboards Document Processing

SE

Administrator

Jul 2021 - Mar 2023 (1 year 8 months)

Provided consistent customer service to participants and operations teams while managing petty cash reimbursements and handling incoming calls and emails. Maintained organised records and used JASPER (APTEm) to review and allocate participant data, supporting health and safety responsibilities and performance monitoring.

Customer Service Petty Cash Processing Document Management JASPER (APTEm) Data Review Performance Monitoring Health and Safety Office Administration

HU

HR Assistant

HR Umbrella

Dec 2019 - Mar 2023 (3 years 3 months)

Managed day-to-day HR queries for employees and managers, supporting line managers with HR policies and best practices across the employee lifecycle. Assisted with end-to-end recruitment, handled employee relations administration, maintained GDPR-compliant HR records, and supported onboarding, absence tracking, and HR reporting.

Employee Relations Recruitment coordination Absence Management Minute Taking HR Reporting

Education

Degrees, certifications, and relevant coursework

MI

Microsoft

Microsoft Certified Systems Engineer (MCSE), Systems Engineering

Microsoft Certified Systems Engineer (MCSE) certification.

CC

Chartered Institute of Personnel and Development (CIPD)

CIPD Level 5 Certification, Human Resources (HR)

CIPD Level 5 certification through the Chartered Institute of Personnel and Development.

CI

Cisco

Cisco Certified Network Associate (CCNA), Networking

Cisco Certified Network Associate (CCNA) certification.

EC

Electronic Engineering (Communication)

B.Sc, Electronic Engineering (Communication)

B.Sc in Electronic Engineering (Communication).

Tech stack

Software and tools used professionally

Jasper

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