Open to opportunities

Ranjith Rajeevan

@ranjithrajeevan

Message

I deliver client implementation projects, account management, and operational improvements.

India

Message

What I'm looking for

I'm seeking a challenging, long-term role where I can apply my project management, customer relationship management, operations, and account management skills to drive sustainable growth for the company and my career.

I'm currently delivering high-value implementation projects at Iron Mountain, managing the full lifecycle for initiatives with budgets of $25K+ USD. I serve as the primary client contact, gather requirements, align operations, and keep deliverables on schedule and within quality benchmarks.

Across JPMorgan Chase and Bundle Technologies, I've managed customer accounts, coordinated multiple teams, and resolved complex escalations. I've also audited L1–L3 support conversations, created troubleshooting guidance, analyzed customer survey data, and produced experience reports for leadership.

My work has included asset life cycle management, service recovery, fraud detection, risk mitigation, and conflict resolution across customer-facing operations. I focus on restoring customer confidence while protecting platform integrity and improving service workflows.

With more than six years of experience in customer relationship management, project management, operations, and account management, I'm eager to take ownership and deliver quality results that support sustainable business growth.

Experience

Work history, roles, and key accomplishments

Current

Operation Specialist

Current

Candor Community

Mar 2025 - Present (1 year 5 months)

Converted dissatisfied users into loyal advocates through service recovery and proactive strategies. Resolved multi-party conflicts and monitored platform integrity.

Customer Service Conflict Resolution Fraud Detection Stakeholder Management Community Management

Current

Implementation Specialist

Current

Iron Mountain

Mar 2025 - Present (1 year 5 months)

Managed full project lifecycle for high-value initiatives, ensuring on-time delivery and quality. Served as primary client contact, overseeing relations and operational alignment.

Project Management Client Relations Requirements Gathering

Senior Associate

JPMorgan Chase

Dec 2023 - Mar 2025 (1 year 3 months)

Delivered asset life cycle management expertise, coordinating with multiple teams to ensure timely service and quality. Managed customer accounts and requests.

Asset Lifecycle Management Team Coordination Quality Assurance Account Management

Senior Executive Customer Delight

Bundle Technologies

Jan 2022 - Dec 2023 (1 year 11 months)

Monitored and audited support chats, resolving complex issues and reducing escalations. Authored troubleshooting guides and analyzed survey data for leadership.

Customer Support Escalation Management Troubleshooting Data Analysis Report Writing