Ranier Davis
@ranierdavis
Customer service professional with 5+ years delivering exceptional support.
What I'm looking for
I am a dedicated customer service professional with 5+ years supporting customers across call center, restaurant and library environments.
At Protect, Prevent, Empower (PPE) I served as the frontline contact for customers, managed a high volume of inbound and outbound calls and emails, documented cases in CRM systems, and consistently met and exceeded performance metrics.
Previously, I delivered fast-paced restaurant service at Chick-fil-A and provided member services at Monroeville Public Library, resolving inquiries, assisting with events, and collaborating with teams to streamline operations.
I bring strong problem-resolution, multitasking and communication skills, and I’m eager to contribute to a customer-focused team that values measurable results, positive customer experiences, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Protect Prevent Empower (PPE)
May 2021 - Present (4 years 3 months)
Served as the frontline contact for customers, managing a high volume of inbound and outbound calls to resolve issues and provide product/service information; consistently met and exceeded performance metrics and response-time targets.
Restaurant Customer Service Rep
Chick-fil-A
Jun 2018 - May 2021 (2 years 11 months)
Delivered exceptional customer service in a fast-paced restaurant environment, resolving inquiries and complaints to enhance satisfaction and support seamless service delivery.
Member Services Representative
Monroeville Public Library
Aug 2016 - Jun 2018 (1 year 10 months)
Provided customer-facing support and resolved patron inquiries efficiently while assisting in organizing library events to drive community engagement and resource utilization.
Education
Degrees, certifications, and relevant coursework
21st Century Cyber Charter School
High School Diploma, High School
2016 - 2020
Attended 21st Century Cyber Charter School in Pittsburgh for secondary education from May 2016 to May 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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