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Ranier Davis

@ranierdavis

Customer service professional with 5+ years delivering exceptional support.

United States
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What I'm looking for

I’m seeking a customer-focused role where I can use my CRM experience, problem-resolution and communication skills, work collaboratively, meet clear performance metrics, and grow within a supportive team-oriented environment.

I am a dedicated customer service professional with 5+ years supporting customers across call center, restaurant and library environments.

At Protect, Prevent, Empower (PPE) I served as the frontline contact for customers, managed a high volume of inbound and outbound calls and emails, documented cases in CRM systems, and consistently met and exceeded performance metrics.

Previously, I delivered fast-paced restaurant service at Chick-fil-A and provided member services at Monroeville Public Library, resolving inquiries, assisting with events, and collaborating with teams to streamline operations.

I bring strong problem-resolution, multitasking and communication skills, and I’m eager to contribute to a customer-focused team that values measurable results, positive customer experiences, and continuous improvement.

Experience

Work history, roles, and key accomplishments

P(
Current

Call Center Representative

Protect Prevent Empower (PPE)

May 2021 - Present (4 years 3 months)

Served as the frontline contact for customers, managing a high volume of inbound and outbound calls to resolve issues and provide product/service information; consistently met and exceeded performance metrics and response-time targets.

Chick-fil-A logoCH

Restaurant Customer Service Rep

Chick-fil-A

Jun 2018 - May 2021 (2 years 11 months)

Delivered exceptional customer service in a fast-paced restaurant environment, resolving inquiries and complaints to enhance satisfaction and support seamless service delivery.

Education

Degrees, certifications, and relevant coursework

2S

21st Century Cyber Charter School

High School Diploma, High School

2016 - 2020

Attended 21st Century Cyber Charter School in Pittsburgh for secondary education from May 2016 to May 2020.

Tech stack

Software and tools used professionally

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Ranier Davis - Call Center Representative - Protect Prevent Empower (PPE) | Himalayas