Open to opportunities

Ranidu Saswin

@ranidusaswin

Message

Customer-focused service professional with airline and client-facing experience delivering high-quality support.

Sri Lanka

Message

What I'm looking for

I seek frontline customer-facing roles where I can apply airline and client-service experience, work in fast-paced teams, resolve customer issues, and grow in service operations.

I am a customer-focused professional with experience in airline passenger services and client-facing interior design roles, skilled in communication, problem-solving, and maintaining service standards under pressure. I have assisted passengers at check-in counters, departure gates, and passenger service units, handled inquiries and boarding procedures, and coordinated with teams to ensure smooth airport operations.

In my current client-facing interior design role I work directly with clients to understand needs, deliver solutions, and provide consistent service follow-up while calmly resolving complaints and de-escalating difficult situations. I hold aviation training credentials including IATA-approved passenger handling courses and have professional training in frontline customer service, emergency response, security awareness, and visa/border communication.

Experience

Work history, roles, and key accomplishments

Current

Interior Designer

Current

Leading Interior Design Firm

Feb 2024 - Present (2 years 1 month)

Worked directly with clients to understand requirements and deliver design solutions while providing consistent customer support, resolving complaints calmly, and ensuring professional client interactions.

Space Planning Customer Service Communication Problem Solving Team Collaboration Presentation

Airport Service Agent

SriLankan Airlines

Sep 2022 - Jan 2024 (1 year 4 months)

Assisted passengers at check-in, departure gates, and service units, handling inquiries and boarding procedures to maintain safety and service standards; coordinated with teams to ensure smooth airport operations and accurate record verification.

Customer Service Conflict Resolution Data Entry Safety Team Coordination Safety

Education

Degrees, certifications, and relevant coursework

Leading Interior Design Firm

BA (Hons) Interior Architecture, Interior Architecture/Design

2024 -

Engaged in client-facing interior design work, collaborating with clients and teams to deliver design solutions and customer follow-up.

Sri Lankan Aviation College

IATA Approved Airport Passenger Handling Foundation Course, Aviation / Airport Operations

Completed IATA-approved airport passenger handling and related safety and special handling courses, including DGR Category 9.

National Innovation Centre

Professional Certificates, Professional Training

Completed professional training courses in frontline customer service, hospitality & call management, emergency response & safety operations, and security awareness.