Chefni Sandhairuni
@chefnisandhairuni
Dedicated cabin crew member with exceptional customer service skills.
Sri LankaWhat I'm looking for
I am a passionate and dedicated cabin crew member with a strong background in customer service and travel consultancy. My experience at BCD Travel has equipped me with the skills to assist corporate clients in making seamless travel arrangements, ensuring their comfort and satisfaction throughout their journeys. I pride myself on my attention to detail and ability to maintain a calm demeanor in high-pressure situations, which I believe are essential qualities for a successful cabin crew member.
Previously, I worked as a Customer Service Executive at Scicom Lanka Pvt Ltd, where I managed ticketing operations and provided excellent support to passengers. My role involved processing flight reservations, handling customer inquiries, and ensuring compliance with airline policies. I have consistently demonstrated my ability to resolve issues effectively and enhance the overall customer experience. I am eager to bring my skills and experience to a demanding role as a cabin crew member, contributing to the safety and satisfaction of all passengers.
Experience
Work history, roles, and key accomplishments
Travel Consultant
BCD Travel
Jun 2023 - Present (2 years 4 months)
Assisted corporate clients with travel arrangements, including flights, accommodations, and car rentals. Utilized GDS Sabre for bookings, ensuring compliance with client policies and cost-effectiveness. Provided exceptional customer service and maintained strong client relationships while monitoring travel expenses.
Customer Service Executive
Scicom Lanka Pvt Ltd - Sri Lankan Airlines Global Contact Ce
Nov 2022 - Jun 2023 (7 months)
Processed flight reservations and issued tickets using GDS Amadeus. Managed changes to reservations, ensuring accuracy and adherence to airline policies. Provided information on flight schedules and services, enhancing customer experience and driving sales through ancillary services.
Customer Service Associate
Dialog Business Service
May 2022 - Nov 2022 (6 months)
Responded to customer inquiries via various channels, resolving complaints and ensuring satisfaction. Assisted with order placements and maintained detailed records of interactions. Collaborated with teams to enhance customer experiences and suggested process improvements.
Education
Degrees, certifications, and relevant coursework
ECESOFT Metro Campus
Diploma in IT, Information Technology
2021 - 2021
Completed Diploma in IT, which provided foundational knowledge in information technology, including software development, networking, and system management.
ECESOFT Metro Campus
Diploma in English, English Language
2021 - 2021
Completed Diploma in English, focusing on enhancing language skills, communication, and comprehension for professional settings.
Louis Preston College
IATA Foundation Diploma, Travel and Tourism
Completed IATA Foundation Diploma, which covered essential knowledge in travel and tourism, including airline operations and customer service.
Gothami Balika Vidyalaya
G.C.E. Advanced Level, General Education
Completed G.C.E. Advanced Level, which is a qualification for university entrance, focusing on advanced subjects.
Kolonnawa Balika Vidyalaya
G.C.E. Ordinary Level, General Education
Completed G.C.E. Ordinary Level, which is a foundational qualification in various subjects.
ECESOFT Metro Campus
AAT Level I and II, Accounting
Completed Level I and II of AAT, which provided knowledge in accounting and finance principles.
Availability
Location
Sri LankaAuthorized to work in
Job categories
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