At Spinify, I manage a portfolio of 200+ enterprise and SMB SaaS accounts, driving product adoption, retention, renewals, and expansion. I implemented automated email journeys and targeted email campaigns to deliver timely customer touchpoints, promote feature discovery, re-engage inactive users, and proactively address adoption gaps. By combining personalized outreach, data-driven customer insights, and consistent engagement strategies, I strengthened customer relationships and supported long-term retention. I increased NRR by 12% through expansion playbooks and customer success qualified leads, while boosting feature adoption by 45%.
At Freshworks, I partnered with Product and Engineering to resolve customer blockers and improve onboarding, increasing adoption from 21% to 60% within three months. I also developed knowledge resources that reduced support tickets by 15%.
At Ramco Systems, I led HRIS and payroll implementations across parallel projects, achieving a 98% on-time go-live rate.
I’m passionate about leveraging AI, automation, and scalable customer success strategies to accelerate time-to-value and drive measurable SaaS growth.
India