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Jinagna Shah

@jinagnashah

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Enterprise SaaS implementation consultant at ZingHR delivering HCM deployments, 10+ go-lives, and 10+ data migrations.

India

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At ZingHR, I deliver enterprise HCM/HRMS implementations from discovery through configuration, UAT, go-live, and hypercare. I’ve delivered 10+ production go-lives and coordinated 10+ legacy-to-cloud data migrations.

Previously at peopleHum, I supported adoption across 9,000+ users and 40+ accounts through onboarding, enablement, and customer success programs. I’m a Certified Scrum Master with experience in enterprise SaaS delivery, customer success, and HR operations.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant

Current

ZingHR

Jan 2025 - Present (1 year 10 months)

Delivered end-to-end enterprise SaaS implementations across multiple industry verticals, owning the full delivery lifecycle from discovery through configuration, UAT, go-live, and hypercare. Managed a portfolio of 14+ accounts with ~₹18 Lakh monthly recurring revenue.

SaaS Implementation HRMS Discovery Workshops Business Requirements Gathering Solution Design Configuration UAT Data Migration Go Live HyperCare Stakeholder Management Customer Success Agile Scrum Jira Confluence Excel

Customer Success Associate

peopleHum

Jul 2023 - Dec 2024 (1 year 5 months)

Scaled platform adoption across 9,000+ users and 40+ enterprise/mid-market accounts by managing onboarding, implementation enablement, and long-term customer success programs. Drove faster time-to-value for new customers through onboarding sessions and product demonstrations.

Customer Success Onboarding Product Demonstrations Adoption Retention Churn Reduction Health Metrics Technical Support Knowledge Base Jira Excel

HR and Admin Executive

Build Formula by VSHWAN

Feb 2022 - Jan 2023 (11 months)

Supported successful ERP/CRM go-live readiness by executing functional testing, UAT, and defect documentation alongside the development team. Streamlined HR operations and onboarding by managing recruitment coordination and documentation.