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Randolph Robin

@randolphrobinbsnmbamhc

Healthcare professional with 22 years in patient access, Cerner, insurance verification, revenue cycle, compliance, and team coaching

Colombia

Message

What I'm looking for

I'm looking to apply my healthcare revenue cycle, patient access, Cerner Millennium, compliance, and workflow-improvement experience to strengthen front-end data quality, reduce revenue leakage, and improve service delivery. Higher Education management or teaching.

I've spent 23 years at White Oak Medical Center improving patient access, admissions, insurance verification, charge entry, and documentation through hands-on Cerner Millennium work. I help protect front-end revenue by ensuring accurate registration, eligibility verification, account setup, and complete patient documentation.

I've also investigated claims and operational risks at Washington Adventist Hospital, turning documentation reviews and risk scans into practical recommendations for leadership. My work is grounded in HIPAA compliance, medical-record accuracy, operational reporting, and clear coordination among patients, families, clinical teams, and hospital departments.

Alongside healthcare operations, I've taught Anatomy & Physiology and Health Science, coached teams on documentation and patient communication, and managed client-focused photography projects from discovery through delivery.

Experience

Work history, roles, and key accomplishments

Current

Published Professional Photographer

Current

Self Employed

Aug 2012 - Present (14 years 1 month)

Managed client relationships and end-to-end projects, including requirements discovery, scheduling, budgeting, coordination, and final deliverables. Led and trained photography teams for special projects while maintaining quality, timelines, and cost-effective service.

Client Management Project Management Budgeting Team Leadership Photography Print and Digital Solutions

Senior Patient Access Representative / Team Lead

White Oak Medical Center

Jun 2002 - Jul 2025 (23 years 1 month)

Developed extensive hands-on expertise in Cerner Millennium across registration, admissions, insurance verification, charge entry, and documentation. Verified Medicare and commercial insurance eligibility, processed charge payments, and coordinated patient flow to reduce front-end revenue leakage.

Cerner Millennium Patient Access Registration Admissions Insurance Verification Charge Entry Documentation Medicare Commercial Payers HIPAA Revenue Cycle Management Workflow Analysis Process Improvement Team Coaching Training Medical Records Management

Adjunct Professor, Anatomy & Physiology and Health Science

Washington Adventist University

Jan 2009 - Apr 2018 (9 years 3 months)

Designed and refined curricula, semester plans, and lesson content to meet course objectives and strengthen learning outcomes. Used performance data to identify learning gaps and build individualized support and evaluation plans.

Curriculum Design Lesson Planning Performance Analysis Clinical Instruction Student Evaluation Academic Standards

Risk Management Assistant

Washington Adventist Hospital

Jan 2015 - Dec 2017 (2 years 11 months)

Led event and claims investigations, analyzed supporting documentation, and helped reduce organizational exposure. Conducted risk scans to identify emerging operational and clinical risks and supported corrective action planning.

Risk Management Claims Investigation Data Analysis Reporting Compliance Safety Inspections Hazard Management

Supplemental Instruction Leader

Washington Adventist University

Aug 2004 - Apr 2015 (10 years 8 months)

Designed targeted learning plans and facilitated peer-collaborative sessions to address performance barriers. Partnered with faculty to align support strategies with course objectives and departmental goals.

Peer Collaboration Learning Plans Faculty Coordination Student Support Progress Monitoring