Open to opportunities

Rand Al Haddadin

@randalhaddadin

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E-commerce content and customer success specialist driving digital adoption and transformation.

Sweden

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What I'm looking for

I seek roles where I can drive digital adoption and content-led commerce transformation, collaborate with cross-functional teams, and lead customer success and implementation efforts to deliver measurable business outcomes.

I am an e-commerce professional with over nine years of experience delivering technical consulting and customer-facing solutions across digital experience platforms.

I have led content strategy and headless CMS implementations, guided enterprise clients to adopt Contentful and Adobe Commerce, and driven workflow optimizations that improved adoption and retention.

I partner with stakeholders and cross-functional teams to align content and commerce workflows with business objectives, bringing a detail-oriented, data-informed approach to solution delivery and customer success.

Experience

Work history, roles, and key accomplishments

E-Commerce Content Consultant

Vaimo AB

Apr 2023 - Aug 2024 (1 year 4 months)

Built and maintained relationships with enterprise clients to align content management strategies with their digital transformation initiatives. Conducted content audits, strategy development, and program reviews to optimize headless CMS adoption and workflow efficiency.

Contentful Headless CMS Content Strategy Content Auditing Customer Success Stakeholder Management Program Management Data Analysis

E-Commerce Solution Specialist

Vaimo AB

Jan 2018 - Mar 2023 (5 years 2 months)

Managed customer success for Adobe Commerce (Magento 2), driving platform adoption and conducting business reviews to improve retention. Assisted clients with system configurations and cloud-based workflow optimizations to unblock implementations.

Customer Success Cloud Solutions System Configuration Stakeholder Management Technical Consulting

E-commerce On-Boarding Specialist

ShopGo

Sep 2015 - Jun 2017 (1 year 9 months)

Led customer onboarding programs and delivered technical training to ensure smooth adoption of Magento-based e-commerce platforms. Developed engagement models and acted as a trusted advisor to improve retention and align onboarding with business transformation goals.

Onboarding Customer Training Magento Customer Retention Technical Support Stakeholder Management