Open to opportunities

Darren Street

@darrenstreet

Message

Remote customer success and e-commerce operations specialist with technical expertise.

Sweden

Message

What I'm looking for

I seek a permanent remote role focused on process optimization, customer relationship management, platform integrations, and long-term retention where I can drive operational efficiency and measurable revenue protection.

I am a remote customer success and e-commerce operations specialist with over 10 years of consecutive remote experience managing full e-commerce operations, B2B client relationships, and technical systems from Sweden.

I design and implement systems that drive operational efficiency and protect profit margins, including a Profit-Protection and Order Retention system that saved ~60% of at-risk orders while maintaining a minimum 5% profit margin per saved transaction.

I led a technical migration of an 8,000+ SKU catalogue from Magento to Shopify, increasing mobile orders by 30%, and integrated Shopify with Xero to streamline order-to-invoice workflows and after-sales support. I also managed high-value B2B accounts and recruitment campaigns for fully remote teams.

I bring strong technical troubleshooting skills across platforms such as Shopify, Magento, Brightpearl, Xero and Zendesk, a proven record in escalation management and retention, and a proactive, solutions-driven approach to process optimization and long-term client loyalty.

Experience

Work history, roles, and key accomplishments

E-commerce & Operations Manager

Best Gym Equipment Ltd

Jan 2015 - Sep 2025 (10 years 8 months)

Led end-to-end e-commerce operations and platform migration, saving ~60% of at-risk orders via a profit-protection retention system and driving a 30% increase in mobile orders after migrating 8,000+ SKUs to Shopify.

Shopify Brightpearl Retention Zendesk Automation Remote Team Management

Theatre Health Care Assistant

NHS

Feb 2010 - Jan 2015 (4 years 11 months)

Managed emergency theatre readiness and technical setup for high-stakes surgical procedures, ensuring zero-fault equipment readiness and seamless cross-functional collaboration under pressure.

Cross Functional Collaboration Attention To Detail Time Management

Level 3 Technical Support Advisor

Sky Broadband

Jan 2008 - Jan 2010 (2 years)

Provided advanced DSL network diagnostics and escalated issue resolution, contributing customer retention insights and maintaining strict process adherence in a high-volume support environment.

Escalation Management Customer Retention Documentation Technical Support