Open to opportunities

Ramy Bashir

@ramybashir

Message

Personable receptionist with 4+ years in customer service, administration, and telesales.

Egypt

Message

What I'm looking for

I seek a customer-facing role where I can use my reception and telesales experience, grow in administrative responsibilities, and work within a supportive team-focused culture.

I am a friendly, energetic receptionist with more than four years' experience across hotel reception, telesales, and customer support. I deliver excellent front-desk service, manage scheduling and database entry, and resolve customer issues while maintaining a professional, welcoming environment.

My background includes high-volume multi-line phone handling, appointment coordination, lead generation, and sales-support activities. I bring strong communication, multitasking, organization, and problem-solving skills, with a resourceful approach to managing competing priorities.

Experience

Work history, roles, and key accomplishments

Telemarketer

UMC Company

Aug 2022 - Oct 2022 (2 months)

Presented app features and assisted customers with download and sign-up processes, collecting identification details and routing confirmed leads to the appropriate department.

Customer Onboarding Data Collection Customer Support

Telesales Agent

Symbios Company

Jan 2022 - May 2022 (4 months)

Generated leads via online research and contacted prospects by phone and email to set appointments and qualify interest, forwarding validated customer data to relevant departments.

Lead Generation Cold Calling Appointment Setting Data Validation CRM Entry Communication

Telesales Agent

DGTL Company

Jan 2021 - Jun 2021 (5 months)

Delivered scripted sales calls and handled inbound customer inquiries, recording leads and troubleshooting issues to drive conversions and support order processing.

Telesales Lead Management Troubleshooting Product Knowledge Order Processing

Receptionist

Meramees Hotel

Aug 2017 - Dec 2020 (3 years 4 months)

Managed front-desk operations, greeted guests, and handled high-volume multi-line calls while scheduling tours and resolving customer complaints, contributing to positive guest experiences over a 3.5-year tenure.

Customer Service Scheduling Time Management