Open to opportunities

Ahmed Khatab

@ahmedkhatab

Message

Dedicated professional with experience in sales and customer service.

Egypt

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated professional with a strong background in sales, customer service, and hospitality. My journey began in tele sales, where I honed my skills in customer interaction and product promotion. I quickly advanced to a listening coordinator role, where I evaluated call quality and provided feedback to enhance team performance.

Currently, I am the owner of an Airbnb hospitality business, where I focus on delivering exceptional guest experiences. My role involves not only managing bookings but also ensuring that every guest feels valued and well taken care of. I believe that my ability to connect with people and my commitment to quality service set me apart in the industry.

Experience

Work history, roles, and key accomplishments

Current

Hospitality Owner

Current

Airbnb

Jan 2023 - Present (2 years 6 months)

Managed guest reception and provided follow-up support to ensure guest satisfaction. Focused on delivering excellent accommodation experiences.

Hospitality Customer Satisfaction Property Management Communication

Receptionist

Al Mouasa Hospital

Jan 2024 - Present (1 year 6 months)

Managed client reception, scheduled doctor appointments, and completed administrative paperwork for operations. Assisted with patient coordination for surgical procedures.

Client Reception Scheduling Administrative Support

Tele Sales

Renewal Medical Clinic

Jan 2024 - Present (1 year 6 months)

Conducted telesales activities for the clinic, engaging with potential clients to explain services and secure appointments. Contributed to patient acquisition efforts.

Telesales Customer Engagement Sales Communication Appointment Setting

Listening Coordinator

Healthy Area

Jan 2021 - Present (4 years 6 months)

Listened to recorded calls from the telesales team and provided daily evaluation reports. Ensured call quality and adherence to standards.

Reporting Communication Team Coordination

Tele Sales Representative

Healthy Area

Jan 2021 - Present (4 years 6 months)

Made calls to customers, explained products, and identified customer needs to determine appropriate courses of action. Promoted to listening coordinator based on performance.

Customer Service Sales

Education

Degrees, certifications, and relevant coursework

King Mariout Academy

Bachelor's Degree, Information Systems

Grade: 2.25

Completed a Bachelor's Degree in Information Systems. The curriculum focused on the design, development, and management of information systems. Achieved a GPA of 2.25.