Malika Hassan

I am a customer service professional with experience in inbound call centres, front-desk reception, and claims handling. I have worked directly with clients to resolve complex travel claim situations, handled high call volumes, and maintained accurate records while delivering friendly, professional service.

My background includes roles at Global Excel, Bel Air Toyota, MSI Corp, and Canxxus where I answered customer inquiries, escalated issues, processed transactions, and supported appointment and record management. I hold a Data Analytics certification and a Salesforce Trailhead certification, and I apply analytical thinking to identify patterns and improve customer outcomes.

I bring strong Microsoft Office skills, bilingual communication in English and French, and a proven ability to multitask in high-energy environments. I am results-oriented, customer-focused, and eager to contribute reliable service and data-informed improvements to a team.