Looking for a job

ramya shetty

@ramyashetty1

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I resolve customer issues across phone, email, and chat while improving software support experiences.

India

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What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, communicate product features clearly, improve support processes, and continue learning through new responsibilities.

At Kloaket Technologies Private Limited, I handled customer inquiries across phone, email, and chat, working to resolve issues promptly and professionally.

I maintained accurate support documentation, followed up on customer concerns, and communicated product and service features clearly. I also collaborated with senior team members to improve support processes and response times.

I conducted usability testing for newly deployed support features and shared actionable feedback on customer difficulties, product functionality, and user experience. I also designed templates used as forms in client software applications.

I periodically conducted client webinars and product demos, explaining software features and addressing questions. With nearly three years in customer support operations, I bring clear communication, problem-solving, and a positive willingness to learn.

Experience

Work history, roles, and key accomplishments

Junior Customer Support Executive

Kloaket Technologies Private Limited

Oct 2022 - Aug 2025 (2 years 10 months)

Handled customer inquiries via phone, email, and chat, resolving issues promptly and maintaining clear communication. Conducted usability testing, designed templates, and delivered webinars and product demos to clients.