Open to opportunities

Cipora Mallapuram

@ciporamallapuram

Message

I improve customer support through feedback analysis and efficient issue resolution.

India

Message

What I'm looking for

I'm seeking a customer support role where I can use feedback analysis, issue resolution, and process improvement to drive customer satisfaction and operational efficiency.

I've supported customers at Digitide and FiveS Digital, resolving inquiries, managing escalations, and improving service processes.

At Digitide, I handled more than 100 partner calls per day, analyzed customer feedback for trends, and recommended service improvements. I maintained product knowledge to provide informed support and address complex problems professionally.

At FiveS Digital, I optimized customer care processes to improve response times and issue resolution through active listening and prompt support.

I bring customer service, multitasking, time management, and clear verbal and written communication, alongside a Bachelor of Computer Applications.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Digitide

Nov 2024 - Apr 2026 (1 year 5 months)

Analyzed customer feedback to identify trends and recommend service improvements. Managed escalated cases and handled upwards of 100 partner calls per day.

Customer Service Time Management Microsoft Office Multitasking Verbal Communication Written Communication Problem Solving Active Listening

Customer Care

FiveS Digital

Jul 2024 - Nov 2024 (4 months)

Optimized customer care processes to enhance response times and issue resolution. Provided exceptional customer care through active listening and prompt concern addressing.

Customer Service Process Optimization Active Listening Problem Solving