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@ramseyinigo
Tech-savvy IT professional experienced in technical support and troubleshooting.
United StatesI am an IT professional with a strong foundation in hardware and software repair, network troubleshooting, and technical support. My experience includes working as a Tier 1 Network Technician at Jackson Health Systems, where I provided first-line support for network issues and ensured HIPAA compliance. I am currently pursuing a Bachelor's degree in Cybersecurity, which complements my hands-on experience in the field.
Previously, I worked at Geek Squad, where I advanced from a Consultation Agent to an Advanced Repair Agent. In this role, I performed complex repairs, mentored fellow technicians, and managed parts inventory. My background in customer service, combined with my technical skills, allows me to effectively address client needs and provide exceptional support.
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Work history, roles, and key accomplishments
Jackson Health Systems
Apr 2024 - Jun 2025 (1 year 2 months)
Provided first-line support for network issues, ensuring system stability and performance. Monitored network systems and ensured compliance with HIPAA regulations.
Geek Squad, Best Buy
Jul 2022 - Apr 2024 (1 year 9 months)
Performed complex hardware and software repairs for various devices. Mentored junior technicians and managed parts inventory efficiently.
Geek Squad, Best Buy
Jul 2021 - Jul 2022 (1 year)
Provided in-store diagnostics for customer devices and educated customers on technical solutions. Managed repair tickets and ensured timely service delivery.
Marshalls
Nov 2018 - Mar 2021 (2 years 4 months)
Provided excellent customer service and assisted with sales transactions. Handled inventory and maintained organized displays.
Degrees, certifications, and relevant coursework
FUBachelor of Science, Cybersecurity
2023 -
Currently pursuing a Bachelor of Science in Cybersecurity, focusing on advanced security principles and practices. Expected to graduate in December 2026.
MCAssociate of Science, Computer Information Systems
2021 - 2023
Completed an Associate of Science in Computer Information Systems. Gained foundational knowledge in computer systems and information technology.
High School Diploma, General Studies
2014 - 2018
Obtained a High School Diploma, completing foundational education. Graduated in 2018.
United StatesYou can contact Ramsey and 90k+ other talented remote workers on Himalayas.
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