Open to opportunities

Ramsey Inigo

@ramseyinigo

Message

Tech-savvy IT professional experienced in technical support and troubleshooting.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities in cybersecurity and allows me to leverage my technical skills in a collaborative environment.

I am an IT professional with a strong foundation in hardware and software repair, network troubleshooting, and technical support. My experience includes working as a Tier 1 Network Technician at Jackson Health Systems, where I provided first-line support for network issues and ensured HIPAA compliance. I am currently pursuing a Bachelor's degree in Cybersecurity, which complements my hands-on experience in the field.

Previously, I worked at Geek Squad, where I advanced from a Consultation Agent to an Advanced Repair Agent. In this role, I performed complex repairs, mentored fellow technicians, and managed parts inventory. My background in customer service, combined with my technical skills, allows me to effectively address client needs and provide exceptional support.

Experience

Work history, roles, and key accomplishments

Tier 1 Network Technician

Jackson Health Systems

Apr 2024 - Jun 2025 (1 year 2 months)

Provided first-line support for network issues, ensuring system stability and performance. Monitored network systems and ensured compliance with HIPAA regulations.

System Monitoring HIPAA)Technical Support Network Administration

Advanced Repair Agent

Geek Squad, Best Buy

Jul 2022 - Apr 2024 (1 year 9 months)

Performed complex hardware and software repairs for various devices. Mentored junior technicians and managed parts inventory efficiently.

Inventory Management Customer Service

Consultation Agent

Geek Squad, Best Buy

Jul 2021 - Jul 2022 (1 year)

Provided in-store diagnostics for customer devices and educated customers on technical solutions. Managed repair tickets and ensured timely service delivery.

In Store Diagnostics Customer Education Repair Ticket Management Technical Support Problem Solving

Sales Associate

Marshalls

Nov 2018 - Mar 2021 (2 years 4 months)

Provided excellent customer service and assisted with sales transactions. Handled inventory and maintained organized displays.

Customer Service Retail Operations Merchandising

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Science, Cybersecurity

2023 -

Currently pursuing a Bachelor of Science in Cybersecurity, focusing on advanced security principles and practices. Expected to graduate in December 2026.