Jessica User
@jessicauser1
Aspiring cybersecurity professional with strong technical and analytical skills.
What I'm looking for
As a dedicated and passionate cybersecurity professional, I am currently pursuing a Master of Science in Cybersecurity at Eastern Michigan University, where I maintain a 3.85 GPA. My academic journey has equipped me with a solid foundation in IT, complemented by a Bachelor of General Studies and an Associate of Applied Science in Computer Networking and Cybersecurity. I pride myself on being a first-generation college graduate, achieving cum laude honors, and consistently striving for excellence in my studies.
In my role as an IT Technician at Mason School District, I have honed my technical skills by managing thousands of accounts and devices through Active Directory and Microsoft 365 Admin Portal. My commitment to exceptional customer service is reflected in my 100% satisfaction rating from users, as I effectively resolve technical issues and maintain the district's IT systems. I have also been recognized multiple times for my contributions to the organization, showcasing my ability to thrive in a fast-paced environment while delivering high-quality support.
Experience
Work history, roles, and key accomplishments
IT Technician
Mason School District
Feb 2022 - Feb 2024 (2 years)
Managed thousands of accounts and devices using Active Directory and Microsoft 365. Recognized for excellence in IT support and received a 100% satisfaction rating for resolving technical issues.
Education
Degrees, certifications, and relevant coursework
Eastern Michigan University
Master of Science, Cybersecurity
2022 - 2024
Grade: 3.85 GPA
Southern New Hampshire University
Bachelor of General Studies, General Studies
2020 - 2023
Grade: 3.633 GPA
Concentrating in IT, graduated cum laude.
Jackson College
Associate of Applied Science, Computer Networking and Cybersecurity
2018 - 2020
Grade: 3.325 GPA
Focused on Computer Networking and Cybersecurity.
Availability
Location
Authorized to work in
Job categories
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