Jessica User

As a dedicated and passionate cybersecurity professional, I am currently pursuing a Master of Science in Cybersecurity at Eastern Michigan University, where I maintain a 3.85 GPA. My academic journey has equipped me with a solid foundation in IT, complemented by a Bachelor of General Studies and an Associate of Applied Science in Computer Networking and Cybersecurity. I pride myself on being a first-generation college graduate, achieving cum laude honors, and consistently striving for excellence in my studies.

In my role as an IT Technician at Mason School District, I have honed my technical skills by managing thousands of accounts and devices through Active Directory and Microsoft 365 Admin Portal. My commitment to exceptional customer service is reflected in my 100% satisfaction rating from users, as I effectively resolve technical issues and maintain the district's IT systems. I have also been recognized multiple times for my contributions to the organization, showcasing my ability to thrive in a fast-paced environment while delivering high-quality support.