Open to opportunities

Ram patel

@rampatel

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Sales leader specializing in ERP & SaaS renewals, revenue growth, and customer retention.

India

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What I'm looking for

I seek a senior sales/renewals role in a growth-focused SaaS or ERP company where I can lead teams, own P&L, drive renewals, reduce churn, and scale revenue.

I am a sales and renewal leader with 10+ years' experience in ERP, HIMS/EMR SaaS, and IT software sales, focused on driving renewals, reducing churn, and scaling markets from 0–1. I have led and mentored teams, owned regional P&L, and consistently delivered high renewal rates (92%+), 25% upsell growth during renewal cycles, and maintained a 4.7/5 CSAT.

I excel at end-to-end sales cycles, lead generation, product demonstrations, KPI-driven performance, and customer success practices that boost retention and revenue. I build KPI dashboards, manage Salesforce CRM discipline, and prioritize proactive risk identification and first-contact resolution to sustain long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Team Lead – Renewals

Current

Eka Care (Orbi Health Pvt Ltd.)

Nov 2021 - Present (4 years 7 months)

Led renewals and retention efforts, achieving a 92%+ renewal rate and reducing churn by 18% while increasing upsell/cross-sell revenue by 25% and maintaining a 4.7/5 CSAT.

Customer Retention Upselling Salesforce CRM Team Leadership CSAT

Business Development Manager

Healthplix Technologies Pvt. Ltd.

Aug 2018 - Oct 2021 (3 years 2 months)

Drove adoption of a leading EMR across hospitals and clinics, managing lead generation, product demos, training and after-sales to consistently exceed quarterly sales targets.

Enterprise Sales EMR Lead Generation Product Demonstrations Salesforce CRM Training Pipeline Management B2B Sales

Sales Executive – HMS & ERP

Visual Infosoft Pvt. Ltd.

Jan 2016 - Aug 2018 (2 years 7 months)

Managed sales, demos and after-sales for healthcare ERP and HIMS solutions, achieving consistent monthly sales targets and supporting CRM-driven lead management.

HMS Sales ERP Sales Product Demos CRM Lead Management Customer Acquisition Sales Targets

Gram Rojgar Sahayak

State Government – Gram Panchayat

Jan 2014 - Jan 2016 (2 years)

Executed local government policies and managed Gram Panchayat operational workflows to support rural administration and program delivery.

Workflow Management Community Engagement Administrative Support Reporting

Technical Support Engineer

KDK Software Pvt. Ltd.

Jan 2013 - Jan 2016 (3 years)

Provided technical support for taxation software used by CAs and advocates, ensuring high customer satisfaction through timely issue resolution and relationship management.

Technical Support Customer Support Client Relationship Management Windows OS