Ram patel
@rampatel
Sales leader specializing in ERP & SaaS renewals, revenue growth, and customer retention.
What I'm looking for
I am a sales and renewal leader with 10+ years' experience in ERP, HIMS/EMR SaaS, and IT software sales, focused on driving renewals, reducing churn, and scaling markets from 0–1. I have led and mentored teams, owned regional P&L, and consistently delivered high renewal rates (92%+), 25% upsell growth during renewal cycles, and maintained a 4.7/5 CSAT.
I excel at end-to-end sales cycles, lead generation, product demonstrations, KPI-driven performance, and customer success practices that boost retention and revenue. I build KPI dashboards, manage Salesforce CRM discipline, and prioritize proactive risk identification and first-contact resolution to sustain long-term client relationships.
Experience
Work history, roles, and key accomplishments
Team Lead – Renewals
Eka Care (Orbi Health Pvt Ltd.)
Nov 2021 - Present (3 years 11 months)
Led renewals and retention efforts, achieving a 92%+ renewal rate and reducing churn by 18% while increasing upsell/cross-sell revenue by 25% and maintaining a 4.7/5 CSAT.
Business Development Manager
Healthplix Technologies Pvt. Ltd.
Aug 2018 - Oct 2021 (3 years 2 months)
Drove adoption of a leading EMR across hospitals and clinics, managing lead generation, product demos, training and after-sales to consistently exceed quarterly sales targets.
Sales Executive – HMS & ERP
Visual Infosoft Pvt. Ltd.
Jan 2016 - Aug 2018 (2 years 7 months)
Managed sales, demos and after-sales for healthcare ERP and HIMS solutions, achieving consistent monthly sales targets and supporting CRM-driven lead management.
Gram Rojgar Sahayak
State Government – Gram Panchayat
Jan 2014 - Jan 2016 (2 years)
Executed local government policies and managed Gram Panchayat operational workflows to support rural administration and program delivery.
Technical Support Engineer
KDK Software Pvt. Ltd.
Jan 2013 - Jan 2016 (3 years)
Provided technical support for taxation software used by CAs and advocates, ensuring high customer satisfaction through timely issue resolution and relationship management.
Education
Degrees, certifications, and relevant coursework
Rajiv Gandhi Technical University
Bachelor of Engineering, Computer Science
Completed a Bachelor of Engineering in Computer Science with graduation in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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