Open to opportunities

Jazzy Benitez

@jazzybenitez

I am a bilingual customer support and case management professional delivering compassionate, solution-driven service and accurate documentation.

United States

Message

What I'm looking for

I’m seeking a remote role where I can use bilingual customer support and case management skills to provide empathetic, solution-focused service, contribute to a mission-driven team, and grow in a collaborative, trauma-informed environment.

I am a bilingual customer support and case management professional with 5+ years delivering compassionate, solution-driven service and accurate digital documentation. I build trust-based relationships, de-escalate sensitive situations, and manage complex cases independently.

In roles from Child Support Specialist to Registered Behavior Technician and supervisor, I’ve collaborated cross-functionally, trained staff, and supported families through trauma-informed care. I’m motivated to apply my communication skills and passion for customer care to a mission-driven, remote team.

Experience

Work history, roles, and key accomplishments

Current

Child Support Specialist

Current

State of Illinois

Feb 2022 - Present (3 years 6 months)

Provided high-volume client support and case management, ensuring legal compliance with court orders and resolving complex cases through cross-functional coordination. Maintained accurate digital documentation across multiple systems to ensure timely resolutions.

Case Management client support Legal Compliance Digital Documentation Cross Functional Collaboration Conflict Resolution

Registered Behavior Technician

ABA Midwest

Feb 2021 - Jan 2022 (11 months)

Delivered individualized ABA services and guided clients and families through skill-building programs, adapting strategies to client needs. Conducted in-person and remote sessions while maintaining consistent engagement and clear communication.

ABA Therapy Client Communication Remote Session Delivery Family Support Documentation

Service Coordinator

Clearbrook

Mar 2020 - Sep 2020 (6 months)

Coordinated services and follow-up for families, facilitating virtual and in-person meetings to support client progress. Documented all interactions in secure digital systems to ensure continuity of care.

Care Coordination Documentation

Third Key Supervisor

Visionworks

Oct 2016 - Oct 2019 (3 years)

Provided front-line customer service, resolved orders and issues to improve customer satisfaction, and trained new employees to enhance team performance. Promoted additional products and services to drive sales and improve customer experience.

Customer Service Sales Support Staff Supervision