RPRICHARD PENA
@richardpena
Experienced Case Manager and Healthcare Administrator dedicated to child welfare.
United StatesWhat I'm looking for
I am an experienced Case Manager and Healthcare Administrator with a strong background in case management, healthcare coordination, and financial management. My extensive experience includes working with unaccompanied minors through government contractors under the U.S. Department of Health & Human Services, ensuring compliance with federal guidelines and child welfare standards. I am currently pursuing a Master of Business Administration with a concentration in Health Care Administration, which complements my practical experience in the field.
Throughout my career, I have developed a proven ability to conduct in-person home visits, safety assessments, crisis intervention, and behavioral health support. I take pride in my capacity to develop individualized service plans that secure access to healthcare, mental health services, and community resources. My proficiency in Microsoft Office, Salesforce, and various case management systems has enabled me to effectively manage diverse caseloads and advocate for clients' needs.
Experience
Work history, roles, and key accomplishments
Crisis Counselor
Jewish Community Services of South Florida
Apr 2025 - May 2025 (1 month)
Provided emotional support, crisis intervention, and resource referrals through chat and text. Conducted real-time risk assessments, safety planning, and de-escalation techniques. Accurately documented each interaction following clinical standards and confidentiality protocols.
Case Manager (Level II)
CWS Church World Service
May 2023 - Mar 2025 (1 year 10 months)
Conducted home studies to assess sponsor suitability for unaccompanied children and provided post-release case management support. Ensured the safety and stability of children in sponsors' homes by linking them to community resources. Developed strengths-based service plans and conducted ongoing assessments.
Case Manager, Home Study
Ability to Help
Nov 2022 - Jun 2023 (7 months)
Gathered and documented data regarding children's progress, ensuring precise tracking and offering essential insights for modifying treatments. Collaborated with families, caregivers, and other professionals to facilitate skill transfer across various environments. Maintained a safe and organized atmosphere, adhered to established intervention protocols, and effectively managed crises.
Credentialing Representative
Medical Credentialing Services
Jan 2022 - Feb 2023 (1 year 1 month)
Recruited medical providers for network expansion and maintained up-to-date credentials for healthcare professionals. Conducted onsite visits to ensure compliance and quality assurance. Supported sales and customer service teams in resolving provider-related issues.
Case Manager, Post Release Services
BCFS, Health & Human Services
Aug 2021 - Aug 2022 (1 year)
Assessed the well-being of unaccompanied minors and ensured safe living conditions through home visits and detailed reports. Coordinated services such as education, medical care, and psychological support. Maintained communication with sponsors and foster families, providing guidance and ensuring compliance with legal requirements.
Travel Chaperone – Reunification Specialist
Caliburn Comprehensive Health Services
May 2021 - Jul 2021 (2 months)
Supervised and accompanied unaccompanied minors during transfers to their families or sponsors, ensuring their safety and well-being. Coordinated travel protocols and adhered to relevant regulations. Maintained effective communication with minors, provided emotional support, and explained the reunification process.
Travel Youth Care Worker
MVM Inc.
Mar 2021 - Apr 2021 (1 month)
Supervised and accompanied unaccompanied minors during transfers to their families or sponsors, ensuring their safety and well-being. Coordinated travel protocols and adhered to relevant regulations. Maintained effective communication with minors, provided emotional support, and explained the reunification process.
Travel Chaperone – Reunification Specialist
Caliburn Comprehensive Health Services
Jan 2019 - Oct 2019 (9 months)
Supervised and accompanied unaccompanied minors during transfers to their families or sponsors, ensuring their safety and well-being. Coordinated travel protocols and adhered to relevant regulations. Maintained effective communication with minors, provided emotional support, and explained the reunification process.
Education
Degrees, certifications, and relevant coursework
NUC University
Master of Business Administration, Healthcare Management
Currently pursuing a Master's Degree in Business Administration with a concentration in Healthcare Management. Expected to complete the program in September 2025.
University of North Barranquilla
Bachelor's Degree in Business Administration, Business Administration
Graduated with a Bachelor's Degree in Business Administration in December 1984.
BIFFI LA SALLE
High School Diploma, General Studies
Completed high school education at BIFFI LA SALLE from January 1968 to December 1978.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring RICHARD?
You can contact RICHARD and 50k+ other talented remote workers on Himalayas.
Message RICHARDFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
