Heydi Montes de oca

Provided real-time, confidential support to individuals in emotional distress, including those experiencing anxiety, depression, and suicidal ideation. Managed high-stress conversations with empathy, professionalism, and a trauma-informed approach.

Evaluated clients' needs and developed case plans to help them become self-sufficient. Maintained accurate case notes and service plans, and completed required paperwork.

Provided trauma-informed support to clients who experienced displacement and hardship, connecting them to mental health and wellness resources. Delivered bilingual assistance, translating documents and serving as an interpreter during client meetings and interviews.

Assisted callers with completing online health insurance applications and submitted them electronically to the plan provider for processing. Responded to a variety of general and specific provider inquiries, including receipts of incoming calls on complex inquiries.

Collaborated with patients' families, friends, and social supports in developing treatment plans. Documented all information related to patients' health, managing a caseload of 40-45 individuals.

Matched patient needs with appropriate services and conducted in-person assessments, managing the care plans of individuals in their homes. Coordinated necessary medical services, community resources, and support systems to optimize health outcomes.

Currently pursuing a Master of Social Work, focusing on clinical practice, ethics, trauma-informed care, and mental health services. Expected to graduate in May 2027.

Completed a Bachelor of Arts with a major in Psychology. Coursework included research methods, biological bases of behavior, sensation and perception, cognition development, social interaction, personality, abnormal behaviors, and therapies.