Heydi Montes de oca
@heydimontesdeoca
Dedicated case manager with a passion for client advocacy.
What I'm looking for
I am a dedicated and compassionate Case Manager with five years of experience in non-profit organizations, immigration services, and shelters. My professional journey has been centered around providing client-centered support and advocating for vulnerable populations. I have a proven track record of coordinating comprehensive case management services that empower individuals to achieve self-sufficiency.
Throughout my career, I have honed my skills in community resource coordination and individualized care planning. My role as a Crisis Counselor at Crisis Text Line has equipped me with the ability to provide real-time, confidential support to individuals in emotional distress. I have completed extensive training in active listening and risk assessment, allowing me to manage high-stress conversations with empathy and professionalism.
In my previous positions, I have successfully developed case plans, maintained accurate documentation, and connected clients with essential community resources. My bilingual capabilities have enabled me to serve diverse populations effectively, ensuring that language barriers do not hinder access to vital services. I am currently pursuing a Master of Social Work to further enhance my skills and knowledge in the field.
Experience
Work history, roles, and key accomplishments
Crisis Counselor
Crisis Text Line
Feb 2025 - Present (5 months)
Provided real-time, confidential support to individuals in emotional distress, including those experiencing anxiety, depression, and suicidal ideation. Managed high-stress conversations with empathy, professionalism, and a trauma-informed approach.
Bilingual Case Manager
Lantern Community Services
Jul 2024 - Present (1 year)
Evaluated clients' needs and developed case plans to help them become self-sufficient. Maintained accurate case notes and service plans, and completed required paperwork.
Immigration Case Manager
ISAP Norcross-Geogroup
Jan 2023 - Present (2 years 6 months)
Provided trauma-informed support to clients who experienced displacement and hardship, connecting them to mental health and wellness resources. Delivered bilingual assistance, translating documents and serving as an interpreter during client meetings and interviews.
Customer Support Representative (CSR)
Pearl Interactive Network
Sep 2021 - Present (3 years 10 months)
Assisted callers with completing online health insurance applications and submitted them electronically to the plan provider for processing. Responded to a variety of general and specific provider inquiries, including receipts of incoming calls on complex inquiries.
Bilingual Case Manager
Acacia Network
Jan 2020 - Present (5 years 6 months)
Collaborated with patients' families, friends, and social supports in developing treatment plans. Documented all information related to patients' health, managing a caseload of 40-45 individuals.
Bilingual Case Manager
CHDFS
Jan 2019 - Present (6 years 6 months)
Matched patient needs with appropriate services and conducted in-person assessments, managing the care plans of individuals in their homes. Coordinated necessary medical services, community resources, and support systems to optimize health outcomes.
Education
Degrees, certifications, and relevant coursework
Liberty University
Master of Social Work, Social Work
Currently pursuing a Master of Social Work, focusing on clinical practice, ethics, trauma-informed care, and mental health services. Expected to graduate in May 2027.
Medgar Evers College (CUNY)
Bachelor of Arts, Psychology
Completed a Bachelor of Arts with a major in Psychology. Coursework included research methods, biological bases of behavior, sensation and perception, cognition development, social interaction, personality, abnormal behaviors, and therapies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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