sandhya priyadarsini
@sandhyapriyadarsini
Customer service and operations leader driving CX, process improvement, and cross-functional performance.
What I'm looking for
I am a seasoned business and operations leader with 25 years of experience across BPO, real estate, and hospitality, focused on driving customer satisfaction and operational excellence.
I have led large cross-functional teams, delivered measurable CSAT and NPS uplifts, and executed strategic process improvements that reduced cycle times and escalations.
My background includes designing training programs, revamping quality frameworks, and implementing technology-driven initiatives such as blockchain integration and distributed network management to boost efficiency.
I am passionate about building scalable operations, mentoring teams, and forging strategic stakeholder partnerships to deliver tangible business outcomes.
Experience
Work history, roles, and key accomplishments
Vice President
Gutshot Entertainment Pvt Ltd
Nov 2025 - Present (3 months)
Leading operational strategy and execution for the entertainment vertical and driving process excellence while heading sales to advance cross-business capability uplift.
Junior Vice President
Oneverse Gaming Technologies Pvt Ltd
Dec 2024 - Nov 2025 (11 months)
Spearheaded Quality & Training for the gaming division, redesigning scorecards, SOPs and fatal error policies to improve accuracy and compliance and delivering train-the-trainer programs that doubled team productivity.
Principal Consultant
Alamaram Pvt Ltd
Sep 2023 - Dec 2024 (1 year 3 months)
Drove blockchain integration into direct selling platforms and led cross-functional workshops and training to boost efficiency and project outcomes across operations.
Director
TwoPower Technologies Ltd
Mar 2022 - Sep 2023 (1 year 6 months)
Established operational frameworks and quality standards for a technology services company, leading cross-functional teams to deliver client solutions and strategic partnerships.
Senior Manager
Mahindra Lifespaces Pvt. Ltd.
Apr 2021 - Oct 2021 (6 months)
Delivered a 30% CSAT uplift through customer advocacy and raised service quality to 95% standards compliance while driving 25% conversion growth via client needs analysis.
General Manager
Indiabulls Real Estate Pvt Ltd
Dec 2017 - Mar 2021 (3 years 3 months)
Directed five major projects impacting 5,000+ clients delivering 94% retention and an 88% NPS uplift, while improving collections and reducing escalations through CX initiatives.
Chief Manager
Piramal Real Estate Ltd
Oct 2013 - Dec 2017 (4 years 2 months)
Orchestrated client onboarding achieving 97% Day 1 activation and led communication and collection initiatives that reduced churn risk by 32% while boosting CRM-driven CSAT by 30%.
Relationship Manager
Hirco Pvt Ltd
Sep 2010 - Apr 2013 (2 years 7 months)
Managed post-sale engagement to achieve 98% query resolution within 24 hours and partnered with Legal, Marketing and Finance to cut resolution time by 40% and raise CSAT by 25%.
Manager - Public Relations
Aamby Valley City Pvt Ltd
Feb 2008 - Aug 2010 (2 years 6 months)
Led VIP relations and PR strategies for high-profile events, improving brand engagement by 30% and attendance and loyalty metrics by 25%.
Quality Leader
Intelenet Global Services Pvt Ltd
Mar 2004 - Jun 2007 (3 years 3 months)
Implemented operational improvements that reduced process cycle times by 35%, launched a Call Clinic improving call scoring accuracy by 40%, and maintained 92-97% multi-site quality scores.
Quality Assurance Specialist
GE Capital International Pvt Ltd
Feb 2000 - Feb 2004 (4 years)
Led training for 1,000+ associates delivering 25% skill improvement and 15% productivity gains, ensured 98% quality consistency and drove Black Belt VOC projects improving competency by 30%.
Education
Degrees, certifications, and relevant coursework
Central University, Hyderabad
Master of Arts, English Literature
2000 -
Completed a Masters in English Literature at Central University, Hyderabad.
St. Ann’s Women’s College, Hyderabad
Bachelor of Arts, English Literature
1998 -
Completed a Bachelor of Arts in English Literature at St. Ann’s Women’s College, Hyderabad.
Stanley Girl’s Junior College, Hyderabad
Intermediate, English
1995 -
Completed Intermediate level studies with English as a focus at Stanley Girl’s Junior College, Hyderabad.
Little Citizen High School, Hyderabad
High School
1993 -
Completed high school education at Little Citizen High School in Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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