AMAlejandro Mares
@alejandromares
Customer Success & Service professional with 7+ years of experience in healthcare staffing platforms, telecommunications, and technical support.
MexicoWhat I'm looking for
Customer Success & Service professional with 7+ years of experience in healthcare staffing platforms, telecommunications, financial services, and technical support. Skilled in on boarding, troubleshooting, billing support, claims processing, and user education. Proven ability to support remote teams and deliver high-quality customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
KARE
Sep 2022 - Present (3 years 3 months)
Supported nurse onboarding as KARE Heroes, managed claims, payments and bonuses, reviewed and approved applicant documentation, and produced onboarding video tutorials to improve time-to-productivity.
Installation Tech Support
Intugo
Nov 2021 - Aug 2022 (9 months)
Guided basic and advanced software installations, resolved issues via remote access, and documented troubleshooting procedures to reduce recurrent installation incidents.
COExplained billing details and delivery status, filed claims for incorrect charges, and performed case follow-ups to resolve customer billing issues.
Education
Degrees, certifications, and relevant coursework
UGUniversidad de Guadalajara
Bachillerato General por Competencias, General Studies
2010 - 2013
Completed Bachillerato General por Competencias at Universidad de Guadalajara from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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