Open to opportunities

Nicolas Garcia

@nicolasgarcia

Message

Customer Success and recruitment operations leader improving client delivery.

Mexico

Message

What I'm looking for

I’m looking for a customer success role where I can own account health and service delivery, improve operational workflows, and partner cross-functionally with recruiting teams to drive measurable client satisfaction and efficient outcomes.

Customer Success and Recruitment Operations professional with 8+ years of experience supporting U.S.-based and remote organizations. Strong background in client success, account management, recruiting coordination, and customer support across high-volume environments. Experienced in managing client relationships, improving operational workflows, and ensuring smooth execution across recruitment and service delivery processes. Known for strong communication, organization, and the ability to manage multiple priorities in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

AlphaHire

Dec 2020 - Present (5 years 6 months)

Manage client relationships to ensure successful delivery across recruiting and staffing operations. Coordinate internal teams, track service delivery metrics and account health, and handle escalations to resolve client issues promptly.

Client Success Account Management Recruitment Operations Delivery Metrics Escalation Management Reporting

Client Success Specialist

AlphaHire

Jul 2020 - Nov 2020 (4 months)

Supported client communication and day-to-day account coordination across recruiting service delivery. Managed requests and issue resolution, and assisted with reporting, documentation, and workflow coordination.

Client Communication Account Coordination Documentation Reporting

Senior Account Manager

Blue Ocean Recruitment

Sep 2018 - Jun 2020 (1 year 9 months)

Managed client accounts and supported recruitment delivery by coordinating recruiting workflows between clients and internal teams. Provided updates on pipelines and hiring progress while maintaining service quality and strong client relationships.

Client Account Management Recruitment coordination Pipeline Management Candidate Tracking Client Relationship Management

Recruitment Consultant

Blue Ocean Recruitment

Jan 2018 - Aug 2018 (7 months)

Supported full-cycle recruiting including sourcing, screening, and coordination of candidates. Managed candidate communication, interview scheduling, and ATS records to ensure accurate recruitment documentation and delivery to client requirements.

Full Cycle Recruiting Sourcing Candidate Screening Interview Scheduling ATS Candidate Communications Coordination

HR Assistant

Grupo Éxito

Jan 2016 - Dec 2017 (1 year 11 months)

Assisted HR operations including onboarding support, interview scheduling, and employee documentation. Maintained accurate employee records and supported HR administrative and recruitment-related tasks.

Onboarding & Support HR Documentation Interview Scheduling Employee records management Administrative Support Recruitment coordination