Arnelle Musende
@arnellemusende
Customer-focused Client Advisor delivering trusted service and sales in fast-paced teams.
What I'm looking for
I’m a customer-focused professional with over six years of experience in customer service, food service, retail, banking, and administration. I’m recognized for professionalism, reliability, and adaptability—especially in fast-paced environments where customers need quick, accurate support.
In my role as an RBC Bank Client Advisor, I delivered exceptional customer service while processing financial transactions. I resolved customer concerns efficiently, promoted appropriate solutions, and maintained compliance, accuracy, and collaborative teamwork.
At Starbucks (Compass Group – Lord Elgin Hotel), I served as a Supervisor and supported daily operations in a high-volume café. I handled POS transactions, cash balancing, and daily deposits, prepared beverages while maintaining food safety standards, and trained new employees.
I’ve also led teams and kept operations running smoothly as a Relief Manager and supported scheduling and records as a Scheduling Coordinator. I bring strong communication, team leadership, inventory attention, and problem solving—along with a commitment to cleanliness, food safety, and dependable service.
Experience
Work history, roles, and key accomplishments
Client Advisor
RBC Bank
Feb 2025 - Nov 2025 (9 months)
Delivered exceptional customer service while processing financial transactions. Resolved customer concerns, promoted appropriate solutions, and maintained compliance and accuracy.
Relief Manager
Entrepot Public
Aug 2022 - Oct 2024 (2 years 2 months)
Supervised staff and assisted customers while supporting daily operations. Managed inventory and handled operational needs as a relief manager.
Scheduling Coordinator
Talcia Healthcare Agency
Aug 2021 - Aug 2022 (1 year)
Coordinated staffing schedules, maintained records, and resolved operational issues. Supported day-to-day scheduling and administrative workflow.
Supervisor
Starbucks (Compass Group – Lord Elgin Hotel)
Aug 2019 - Mar 2020 (7 months)
Provided customer service in a fast-paced café environment while handling POS transactions and cash balancing. Prepared beverages, maintained food safety standards, trained new employees, and supported daily operations.
Education
Degrees, certifications, and relevant coursework
St. Nicholas High School
High School Diploma, High School
Earned a High School Diploma from St. Nicholas High School.
University of Ottawa
Coursework, International Development & Globalization
Completed coursework in International Development & Globalization at the University of Ottawa.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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