Poornesh Padmashali
@poorneshpadmashali
I resolve first-level IT issues and bring analytical, user-focused support.
IndiaWhat I'm looking for
I've worked as an Analyst Trainee at Cognizant Technology Solutions, providing first-level IT support for software and hardware issues. I diagnosed problems by phone, guided users through troubleshooting, and used remote support tools to reduce downtime.
With a B.Sc. in Electronics and Mathematics, I bring analytical thinking, teamwork, communication, and adaptability. I'm interested in aviation, technology, and the armed forces, and I enjoy playing flute and badminton.
Experience
Work history, roles, and key accomplishments
Analyst Trainee
Provided first-level IT support to end users, handling software and hardware issues. Interacted with users via phone, diagnosed technical problems, and used remote support tools to resolve issues while documenting incidents and maintaining service tickets.
Education
Degrees, certifications, and relevant coursework
Seshadripuram First Grade College
Bachelor of Science, Electronics and Mathematics
2022 - 2025
Grade: CGPA 8.5
Pursued a Bachelor of Science in Electronics and Mathematics, achieving a CGPA of 8.5.
Shamili PU College
Pre-University Education, PCMC
2020 - 2022
Grade: 80%
Completed Pre-University Education in the PCMC stream with a percentage of 80%.
Sterling English Residential School
SSLC, General
2019 - 2020
Grade: 93%
Completed SSLC with a percentage of 93%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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