Durgesh Kumar
@durgeshkumar3
Technical Support Engineer at iEnergizer resolving customer and technical issues through voice and chat support.
IndiaWhat I'm looking for
At iEnergizer, I handle inbound customer calls and chats, resolve complaints and technical queries, and escalate complex issues when needed. I also maintain accurate records of customer interactions and resolutions.
At RGPV University, I developed and tested web application features using React and worked with PostgreSQL reporting queries. I also contributed to scientific computation algorithms as a Project Scientist Intern at Indian Space Research Organisation and developed a C application for client-server communication at NICT.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
iEnergizer
Apr 2026 - Present (6 months)
Handled inbound customer calls and chats, resolving queries and complaints promptly. Escalated complex issues and maintained accurate records in line with quality guidelines.
Project Scientist Intern
Indian Space Research Organisation
Jan 2026 - Jan 2026 (0 months)
Contributed to research and development in space technology, supporting mission-related projects. Developed and optimized algorithms for scientific computation and collaborated with multidisciplinary teams.
Frontend Developer Intern
RGPV University
Feb 2024 - Dec 2024 (10 months)
Streamlined data collection and reporting, reducing processing time by 20%. Developed and debugged web application features using HTML, CSS, JavaScript, and React, and constructed SQL queries in PostgreSQL.
C/C++ Developer
NICT
Jun 2023 - Dec 2023 (6 months)
Developed and maintained a C application for client-server communication. Implemented algorithms in C/C++ to optimize memory usage and runtime efficiency, and debugged and resolved defects.
Education
Degrees, certifications, and relevant coursework
Hitakarini College of Engineering and Technology
Bachelor of Technology, Computer Science and Engineering
2019 - 2023
Bachelor of Technology in Computer Science and Engineering from Hitakarini College of Engineering and Technology, Jabalpur, M.P., from 2019 to 2023.
Model High School
Associate's in Science, Science
2018 - 2019
Associate's in Science from Model High School, Katni, M.P., from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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