Looking for a job

Ramal Jenkins

@ramaljenkins

Senior administrator at Lowe’s and Douglas Realty who generated $150,000 with American University’s first online transcript ordering system.

United States

Message

At Lowe’s, I accelerated sales by 23% in FY2024 while maintaining a 65%+ conversion rate. I also supported online consultations for customers, generating sales through leads and referrals.

At Douglas Realty, I oversee real estate transactions exceeding $1.4M in annual sales and develop property marketing strategies. My referral-based client portfolio and financial pre-screening methodology have helped improve conversion efficiency and reduce transaction cycle time.

At American University, I implemented the institution’s first online transcript ordering system, generating $150,000 in its first fiscal year. In university registrar roles, I improved enrollment and records processes, including redesigning residency reviews and implementing automated transcript processing.

Experience

Work history, roles, and key accomplishments

Current

Central Selling Associate

Current

Lowe's

Jun 2023 - Present (3 years 3 months)

Provides excellent online customer service following Lowe's policies, using Salesforce, Cisco Jabber, and Microsoft Teams. Achieved 23% sales growth in FY2024 with a 65%+ conversion rate and 95% client satisfaction.

Salesforce Cisco Jabber Microsoft Teams Customer Service Sales Lead Conversion Customer Satisfaction

Current

Realtor

Current

Douglas Realty

Apr 2017 - Present (9 years 5 months)

Oversees complex real estate transactions exceeding $1.4M in sales annually, demonstrating expertise in market analysis, client relations, and strategic negotiation. Developed digital marketing initiatives that increased qualified lead generation by 40%.

Real Estate Market Analysis Client Relations Strategic Negotiations Digital Marketing Lead Generation Financial Screening

Associate Registrar

American University

Sep 2016 - Mar 2017 (6 months)

Led inter-institutional enrollment and collaborative academic program initiatives for over 1,800 students annually. Spearheaded the implementation of the institution's first online transcript ordering system, generating $150,000 in revenue during its first fiscal year.

Enrollment Services Team Management Training Policy Implementation Transcription services Process Improvement Cross Functional Collaboration

Assistant Registrar

University of Baltimore

Dec 2013 - Sep 2016 (2 years 9 months)

Provided strategic leadership for student records management, residency petition processes, and academic policy enforcement. Pioneered implementation of FERPA and USM compliance frameworks, eliminating compliance violations during consecutive audit cycles.

Student Records Management FERPA Policy Enforcement Training International Credential Evaluations Process Improvement Residency Appeals

Assistant Registrar

University of Maryland, Baltimore County

Sep 2005 - Sep 2013 (8 years)

Managed comprehensive enrollment services for 10,000+ students annually, including registration, course scheduling, and student information system maintenance. Spearheaded the implementation of an automated transcript processing system, reducing fulfillment time by 58% while maintaining 99.7% accuracy.

Enrollment Services Student Information System Transcript Processing FERPA Eligibility Determination Process Improvement Corporate Trainer