At Bowie State University, I advised students from enrollment through graduation and created and approved more than 500 four- and five-year degree plans. My advising and coaching contributed to a 12% increase in first-to-second-year retention across two academic cycles.
I also reviewed student situations and adjudicated policy waiver requests, explaining university policies and alternative options. By monitoring early-alert data and conducting targeted interventions, I helped reduce probationary status by 18% among struggling students.
At Bowie State, I facilitated workshops, orientation sessions, and webinars for prospective, returning, and current students. I documented student interactions in Starfish, Workday, PeopleSoft, Slate, and Blackboard, and partnered with academic and student services colleagues to resolve registration and major-change issues.
Earlier, I advised students at California University of Management and Sciences, including distance learners, and supported STEM initiatives at Bowie State University. At Marriott International, I tested talent planning applications, managed defects in Jira, and verified data in Oracle databases.
