rama Alqudsi

Manage a high-volume portfolio of confidential cases with competing deadlines, documentation, referrals, follow-up, and escalation. Coordinate internal teams, government services, and community partners while maintaining accurate records and client-focused support.

Lead HR and operations consulting engagements focused on people-process improvement, role clarity, workforce needs, performance practices, policy development, and implementation planning.

Led multi-workstream people and operations programs spanning workforce planning, employee experience, performance processes, service delivery, and organizational improvement. Built integrated schedules, milestones, action logs, governance meetings, training plans, communications, and stakeholder follow-up.

Managed high-volume Workday pre-employment and onboarding workflows across recruiters, hiring managers, HR teams, and candidates. Resolved process issues, clarified ownership, monitored workflow status and data quality, and supported timely onboarding and compliance.

Coordinated team priorities, employee performance, daily workflows, service standards, and compliance requirements in a fast-paced banking environment.

Led and coached a multicultural team, strengthened customer service, and expanded client relationships through structured coaching, follow-up, and service improvements.

Managed full-cycle recruitment, client intake, sourcing, assessment, interview coordination, selection, tracking, and hiring-manager updates across competing vacancies.

Delivered an HR improvement project covering KPIs, policies, job analysis, job descriptions, recruitment practices, turnover analysis, and retention recommendations.

Led HR and administration for a growing multi-branch microfinance bank and partnered with senior leaders through rapid organizational growth. Led workforce planning and recruitment for branch expansion and coordinated hiring, onboarding, staffing changes, and employee transitions.

Supported HR and administrative operations within the insurance sector, contributing to people, office, policy, coordination, and organizational support activities.

Supported project coordination and implementation activities on a contract basis before transitioning into HR and administration leadership.

Supervised purchasing and procurement activities in telecommunications, coordinating internal requirements, vendor processes, documentation, follow-up, and operational priorities.

Supported administration and quality-related activities, including documentation, coordination, internal process support, and day-to-day organizational requirements.

Pursued studies in Human Resources Management at Toronto Metropolitan University from 2022 to 2023.

Completed Payroll Accounting training at Change for Skills in 2021.

Completed Strategic Human Resources Management training at Sanable in 2016.

Earned a Bachelor of Business Administration in Management from Canterbury University from 2004 to 2008.