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Miral Sheikh

@miralsheikh

HR professional at Bell Canada who developed an AI-driven skills initiative that increased call centre employee performance by 20%.

Canada

Message

At Bell Canada, I developed and executed an AI-driven initiative that identified skill gaps in call centre agents and assigned relevant courses, leading to a 20% increase in employee performance. I also led end-to-end talent development and onboarding for rotating graduate hires.

Previously, I managed employee engagement initiatives at Bell Canada, where team-building participation increased by 30%. At English Testing Canada, I supported full-cycle recruitment and HR operations, including onboarding and employee data management using ADP.

Experience

Work history, roles, and key accomplishments

Current

Project Manager - Recruitment, Training & Onboarding

Current

Bell Canada

Apr 2024 - Present (2 years 6 months)

Led end-to-end talent development and onboarding for rotating graduate hires, supporting their progression into full-time roles. Developed and executed an AI-driven initiative that identified skill gaps in call centre agents, leading to a 20% increase in employee performance.

Talent Development Onboarding Recruitment AI Training Employee Engagement Mentorship Campus Recruitment

Manager, Engagement Strategy (Graduate Leadership Program)

Bell Canada

Sep 2023 - Apr 2024 (7 months)

Developed and executed monthly employee engagement and culture-building events across multiple sites and remote teams, supporting organizational culture and DEI goals. Facilitated cross-department collaboration and managed planning for team-building initiatives, driving a 30% increase in participation.

Employee Engagement Culture Building DEI Stakeholder Engagement Event Planning Recruitment Full cycle Recruitment

Human Resources Assistant & Executive Assistant

English Testing Canada

Jun 2021 - Aug 2022 (1 year 2 months)

Supported full-cycle recruitment including posting roles, sourcing candidates, screening resumes, interviewing, and coordinating hiring processes. Maintained accurate employee records and ensured compliance with HR policies and employment legislation.

Recruitment Sourcing Interviewing HR Operations ADP Onboarding Training Tracking Employee Data Management DEI Initiatives Health and Safety HR Documentation

Human Resources Consultant

MErai Education

Oct 2020 - Nov 2020 (1 month)

Arranged and scheduled interviews for high school candidates in a co-op program and prepared suitable interview questions. Conducted interviews and assisted in the recruitment and selection process for 3 different positions.

Interviewing Recruitment Training Program Design Workshop Facilitation Marketing Recruitment Training