Open to opportunities

Ralvin Nichol de Guzman

@ralvinnicholdeguzman

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E-commerce coordinator specialized in product content management and customer-focused operations.

Philippines

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What I'm looking for

I seek a role in e-commerce operations where I can manage product content, improve listings, and deliver excellent customer experiences within a collaborative, growth-focused team.

I am an e-commerce coordinator with hands-on experience optimizing product listings, onboarding large catalogs, and managing promotional campaigns to improve visibility and conversion. I specialize in Salsify and retailer-specific listing requirements, ensuring data integrity across channels.

My background includes customer service roles at Shopee and health insurance support, where I resolved escalations, managed order tracking, returns, and claims, and maintained compliance while delivering positive customer experiences. I bring discipline, attention to detail, and strong problem-solving from a decade at sea and in operational roles.

I am committed to growing within the e-commerce industry, contributing value through precision, reliability, and a customer-focused approach that boosts sales velocity and enhances shopper satisfaction.

Experience

Work history, roles, and key accomplishments

E-commerce Account Coordinator

Independent / Various Retailers

Jan 2024 - Dec 2025 (1 year 11 months)

Optimized product titles, descriptions, images and attributes across multiple retailer platforms, improving product visibility and conversion; managed large-scale product uploads and promotional campaigns to increase sales velocity.

Salsify Campaigns Data Integrity

Health Insurance Customer Service Rep

Unknown Employer

Jan 2021 - Dec 2022 (1 year 11 months)

Provided comprehensive support for policy, claims and payment inquiries, resolving complex issues while maintaining compliance and guiding clients through enrollment and billing processes to enhance satisfaction and retention.

Customer Service & Compliance Communication Problem Solving Enrollment Attention To Detail

Customer Service Representative

Shopee

Jan 2020 - Dec 2021 (1 year 11 months)

Resolved customer inquiries, order tracking, returns and urgent escalations for Shopee, delivering swift resolutions that reinforced customer loyalty and ensured smooth delivery experiences.

Customer Support Escalation Management Returns Communication Shopee

Seafarer / Deck Officer

Maritime Employer

Jan 2010 - Dec 2020 (10 years 11 months)

Served aboard commercial vessels focusing on operational excellence, safety and team leadership; managed logistical and operational tasks and collaborated with multicultural teams to maintain efficient vessel operations.