Open to opportunities

Ashley Nicole Llamas

@ashleynicolellamas

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Marketing management graduate skilled in e-commerce, workflow optimization, and customer engagement.

Philippines

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What I'm looking for

I seek a role where I can apply e-commerce and marketing skills to improve operations, support executive functions, and grow into brand or digital marketing responsibilities.

I am a marketing management graduate with hands-on experience in e-commerce operations, administrative support, and customer service. I have a track record of improving operational efficiency through workflow automation, data tracking, and standardized procedures, and I was promoted within a year for outstanding performance and reliability.

I have supported executive scheduling and reporting, streamlined payroll and administrative systems, coordinated HR onboarding, and helped maintain high delivery and customer retention metrics. I bring strong skills in Microsoft Office, Canva, CapCut, major e-commerce platforms (Shopee, Lazada, TikTok Shop), and marketing analysis, with a passion for brand design and digital entrepreneurship.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Power PH Appliances OPC

Jul 2024 - Present (1 year 6 months)

Promoted within one year for outstanding performance; improved operational efficiency by 20% through workflow automation and data tracking, managed executive scheduling and reporting, and streamlined payroll and administrative systems to improve compliance and turnaround time.

Executive Support Workflow Automation Payroll Processing E Commerce Operations Scheduling Data Tracking Microsoft Excel Communication

Customer Service Representative

Power PH Appliances OPC

May 2024 - Jul 2024 (2 months)

Provided customer support for Shopee, Lazada and TikTok Shop operations, reduced response time by 30% through standardized procedures, coordinated with logistics to maintain 98% on-time delivery and mentored new team members on escalation handling.

Customer Service SOP Development Logistics Coordination Mentoring order fulfillment Communication

Education

Degrees, certifications, and relevant coursework

Eulogio Amang Rodriguez Institute of Science and Technology

Bachelor of Science, Marketing Management / Business Administration

2021 - 2025

Grade: GWA: 1.33

Magna Cum Laude graduate with a focus in Marketing Management and Business Administration, completed coursework in sales, HR, logistics, and marketing analysis.