Godfrey Ken Rufo

I’m a results-driven Computer Engineering graduate with 4+ years of experience across healthcare and e-commerce operations, specializing in customer service and data management.

In customer care, I handle medical coverage inquiries, provide benefit quotations, and guide members through eligibility, pre-authorization, and claim processing—while investigating discrepancies and potential fraud. I’m proud of maintaining 95%+ customer satisfaction through accurate document review and clear member communication.

On the e-commerce side, I manage 100+ product listings and improve product visibility through optimized titles and descriptions, with consistent accuracy across pricing, images, and product details.

As an Operations Virtual Assistant, I draft and manage client estimates and quotes using Wave, qualify leads through GoHighLevel CRM, and publish SEO-optimized blog content across multiple landscaping brand websites. I also use Google Maps satellite tools for remote measurements and complete independent market research to support fair, well-informed pricing.