Bianca Cruz

I am an experienced E-commerce and Retail Specialist with over three years optimizing online operations, order management, and customer satisfaction across global markets. I thrive in fast-paced environments, resolving complex order issues and improving processes through automation and collaboration.

In my current role at Nestlé Business Services, I manage Salsify publication operations, monitor KPIs, and lead governance calls to align stakeholders and improve tool adoption and market satisfaction. I deliver actionable insights and drive process improvements that support rollout strategies and service reliability.

Previously, I supported Emma Sleep and Styleright Global, handling order creation in Magento, Shopify and Fluent Commerce, managing returns and refunds, and coordinating cross-market automation and UAT efforts with IT. I consistently ensure order accuracy, fulfillment timelines, and e-commerce product management for multiple seller centers.

I bring strong customer-service focus, analytical problem-solving, and hands-on experience with order platforms and inventory control. I am motivated to contribute to teams that value continuous improvement, operational excellence, and measurable impact on sales and customer satisfaction.