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@biancacruz1
E-commerce and retail specialist driving order accuracy, automation, and measurable sales growth.
I am an experienced E-commerce and Retail Specialist with over three years optimizing online operations, order management, and customer satisfaction across global markets. I thrive in fast-paced environments, resolving complex order issues and improving processes through automation and collaboration.
In my current role at Nestlé Business Services, I manage Salsify publication operations, monitor KPIs, and lead governance calls to align stakeholders and improve tool adoption and market satisfaction. I deliver actionable insights and drive process improvements that support rollout strategies and service reliability.
Previously, I supported Emma Sleep and Styleright Global, handling order creation in Magento, Shopify and Fluent Commerce, managing returns and refunds, and coordinating cross-market automation and UAT efforts with IT. I consistently ensure order accuracy, fulfillment timelines, and e-commerce product management for multiple seller centers.
I bring strong customer-service focus, analytical problem-solving, and hands-on experience with order platforms and inventory control. I am motivated to contribute to teams that value continuous improvement, operational excellence, and measurable impact on sales and customer satisfaction.
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Work history, roles, and key accomplishments
Nestlé Business Services
May 2025 - Present (6 months)
Manage Salsify publication operations and stakeholder engagement for Purina Czech Republic, monitor KPIs and present actionable insights, and resolve tool and platform issues to maintain market satisfaction and drive adoption.
Manpower Outsourcing Services, Inc.
Mar 2023 - Present (2 years 8 months)
Handled incoming pricing and order inquiries, processed orders and returns in Magento/Shopify/Fluent Commerce, supported UAT and system enhancements, and tracked booking issues per company policy.
MicroSourcing
Jan 2024 - May 2025 (1 year 4 months)
Resolved order tickets, created and monitored orders across Magento, Shopify and Fluent Commerce, collaborated with global markets and IT to automate processes and escalate issues to management for resolution.
Styleright Global Corporation
Apr 2022 - Dec 2022 (8 months)
Managed product listings and promotions across Shopify, Shopee, Lazada, Zalora and Beauty Mnl, supported customer service channels, and monitored inventory and fulfillment to reduce cancellations.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology
2015 - 2019
Completed a Bachelor of Science in Psychology focusing on foundational psychological principles and research methods, graduating in December 2019.
High School Diploma, High School
2011 - 2015
Completed secondary education at Montessori De Sagrada Familia, finishing in March 2015.
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