Open to opportunities

ralph gan

@ralphgan

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Seasoned hospitality executive driving operational excellence, strategic growth, and large-scale project launches.

China

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What I'm looking for

I seek senior leadership roles (VP/GM/GM-equivalent) in top-tier cultural tourism or hotel groups where I can drive strategic growth, digital transformation, and operational excellence.

I am a hospitality and tourism executive with nearly three decades of leadership across international hotel brands, luxury resorts, and large-scale cultural tourism destinations. I specialize in strategic planning, organizational transformation, and operational excellence that drive sustainable profitability.

I have led multiple pre-openings and mature operations, including launching six high-end hotels and managing large scenic complexes, delivering revenue growth, market-leading performance, and award-winning service standards. I am experienced in digital transformation, content-driven branding, and building talent pipelines.

I excel at government and cross-industry collaboration, high-level stakeholder relations, and designing intelligent operational systems. I deliver measurable results—revenue increases, high occupancy and ADR, major event success, and strong employee engagement—while fostering long-term brand influence.

Experience

Work history, roles, and key accomplishments

Current

Strategic Management Consultant

Current

Independent Consultant

Jan 2024 - Present (2 years 1 month)

Provide strategic management consulting to 5A scenic spots, cultural tourism projects, high-star hotels, and commercial complexes, delivering enterprise diagnosis, brand positioning, process reengineering, and management training to improve operational performance.

Strategic Planning Positioning Reengineering Content Marketing Digital Transformation Stakeholder Engagement

Vice President

Wuzhen Tourism Co., Ltd.

Oct 2022 - Jan 2024 (1 year 3 months)

Spearheaded Wuzhen's post-pandemic strategic roadmap and operational overhaul across hotels, scenic areas, and commercial operations, restructuring teams and systems to drive a 20% revenue increase versus 2019 and successfully manage major events with zero major incidents.

Strategic Leadership Revenue Management Operations Management Digital Innovation Event Operations Talent Development Facility Management Government Relations

General Manager

Hilton Hotel Changzhou

Sep 2021 - Sep 2022 (1 year)

Managed a 299-room Hilton property achieving CNY 130M revenue with 85% occupancy and CNY 710 ADR, leading market dominance (MSI 240) and receiving the 2021 Hilton Group Excellence Award.

P&L management Hotel Operations Revenue Management Team Leadership Quality Assurance Guest Relations

General Manager

DoubleTree by Hilton Anhui Suzhou

Aug 2013 - Aug 2021 (8 years)

Led a 301-room hotel to CNY 71M annual revenue with 70% occupancy and CNY 620 ADR, earning multiple Hilton awards and top Asia-Pacific service rankings while maintaining high quality and employee satisfaction.

Service Excellence Quality Control Employee Engagement Performance Management Guest Experience

General Manager

Eaton Luxe Hotel by Langham

Feb 2010 - May 2013 (3 years 3 months)

Opened the property as Langham Group's first Chinese GM, achieving profitability in month two and annual revenue of CNY 63M with 90% occupancy and CNY 850 ADR, winning Best Opening Hotel and Best Performing GM awards.

Hotel Opening Brand Management Staff Training Revenue Strategy Quality Assurance

General Manager

Howard Johnson Palm Beach Resort

Sep 2007 - Jan 2010 (2 years 4 months)

Managed 488 rooms and extensive F&B and banqueting operations to deliver CNY 83M revenue with 75% occupancy, leading a successful brand repositioning and service quality enhancement.

F&B Team Leadership

Executive Assistant Manager

InterContinental Jiuzhai Paradise

May 2006 - Aug 2007 (1 year 3 months)

Oversaw large-scale operations across 3,000 rooms and extensive F&B and banqueting facilities, contributing to annual revenue of CNY 630M and participating in brand standardization and service system restructuring.

Facility Management

Senior Sales & Marketing Leader

Shangri-La Group

Oct 1996 - May 2006 (9 years 7 months)

Progressed from sales roles to DOSM and regional executive development, establishing S&M systems, building teams, and driving organizational development across multiple properties from 1996–2006.