Georgie Wilsher

Oversee daily Front Office operations at Grand Hyatt Shanghai, maintaining brand standards while balancing guest satisfaction, operational efficiency, and commercial priorities. Manage VIP and international guest experiences and serve as a key escalation point for complex guest concerns.

Led day-to-day operational management, including workforce planning, task delegation, and resource optimization for critical financial operations. Supported Team Leader duties including performance management, escalation handling, and daily reporting to senior management.

Processed large-scale financial transactions while applying risk management protocols to protect client portfolios and maintain regulatory compliance. Engaged directly with high-value clients and performed in-depth data analysis to enhance payment efficiency and drive cost savings.

Conducted transaction investigations, liaising with clients and financial institutions under tight deadlines to recover or trace funds domestically and internationally. Collaborated with managers and engineers to develop an automated solution for processing third-party account applications via BOT applications, significantly reducing manual workload.

Oversaw nightly operations for a 5-star luxury property, ensuring every guest received a seamless, personalized experience. Managed VIP guest services, led the night audit process, and supervised the overnight team to maintain exceptional service standards.

Led pre-opening activities for the boutique hotel, ensuring every detail met luxury hotel standards. Directed front office operations, developed and implemented training programs for front office staff, and coordinated with housekeeping, engineering, and security teams to maintain the hotel's luxury brand reputation.

Developed and coordinated class plans, ensuring alignment with curriculum goals. Organized and facilitated extracurricular activities, provided individualized support to students, and coached beginner-level Netball.

Completed TEFL certification in July 2025.

Completed the In-Country Mandarin Program with high scores in Chinese Comprehensive Reading (94%) and Chinese Listening and Speaking (95%).

Activities and societies: Dean's List 2016

Bachelor of Business Management with a Mandarin second major. Placed on the QUT Business School Dean's List for 2016 for earning all High Distinctions.